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Amit Kumar Location
India
Amit Kumar Work
Head of Customer Support and Inside Sales @ (May 2022 - Present)
Senior Manager Operations @ (May 2022 - August 2022)
Manager of Operations @ (May 2021 - May 2022)
Operations Manager @ Shiraan Business Solutions (November 2015 - May 2021)
Deputy Manager Operations @ Vertex Customer Management India PVT. LTD.(An Altruist Group Company) (October 2012 - November 2015)
Senior Team Leader - Ops @ (February 2012 - August 2012)
Senior Team Leader @ (October 2011 - May 2012)
Team Leader (Ops) @ (August 2010 - October 2011)
Team Leader (Ops) @ (February 2009 - August 2010)
Customer Service Team Lead @ Magus Customer Dialog Pvt Ltd (August 2006 - February 2009)
Customer Service Representative @ Magus Customer Dialog Pvt Ltd (November 2005 - August 2006)
Amit Kumar Education
Delhi University
Bachelor of Commerce - BCom (Business Administration, Management and Operations)
1996-1999
Kendriya Vidyalaya
Delhi University
Bachelor's Degree
Amit Kumar Skills
Account Management
Analytical Skills
B2C
Business Administration
Business Analysis
Business Process Development
Business Process Improvement
Business Process Outsourcing (BPO)
Business Relationship Management
Business Transition
Business-to-Business (B2B)
Churn Management
Client Co-ordination
Client Delivery
Client Relations
Client Service Oriented
ClientSuccess
Communication
Contact Center Management
Contact Centers
Critical Thinking
Cross-Selling
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Experience Management
Customer Insight
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Systems
Customer Success
Customer Support
Data Analysis
Data Management
Digital Marketing
E-commerce
Employee Engagement
English
Finance
Financial Analysis
Hindi
Information Technology
Interpersonal Skills
Key Account Acquisition & Retention
Key Account Management
Key Accounts
Key Performance Indicators
Leadership
Lean Six Sigma
MIS
Management
Marketing Strategy
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Negotiation
Net Promoter Score
Online Marketing
Operations Management
People Management
Policy Analysis
Presentation Skills
Presentations
Problem Solving
Process Improvement
Process Refinement & Improvement
Product Adoption
Professional Services
Project Implementation
Project Management
Renewals
Requirements Analysis
Revenue & Profit Growth
Revenue Generation
Root Cause Problem Solving
Sales
Sales Acumen
Sales Operations
Screening
Service Delivery
Service-Level Agreements (SLA)
Social Media Marketing
Stakeholder Management
Strategic Accounts
Strategic Planning
Team Leadership
Team Management
Team Motivation
Transition Management
Transition Planning
Troubleshooting
Upselling
Vendor Management
Voice of the Customer
Amit Kumar Summary
Amit Kumar, based in India, is currently a Head of Customer Support and Inside Sales at Rotimatic. Amit Kumar brings experience from previous roles at Maxicus, Teleperformance, Shiraan Business Solutions and Vertex Customer Management India PVT. LTD.(An Altruist Group Company). Amit Kumar holds a 1996 - 1999 Bachelor of Commerce - BCom in Business Administration, Management and Operations @ Delhi University. With a robust skill set that includes Account Management, Analytical Skills, B2C, Business Administration, Business Analysis and more. Amit Kumar has 1 emails and 1 mobile phone numbers on RocketReach.
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