Amilcar L Gonzalez Muñoz's Location
Mexico City, CDMX, MX
Amilcar L Gonzalez Muñoz's Work
- Head of Contact Center Operations @ mattilda.
- Director Strategic Services @ TPG TeleManagement
- Contact Center Head @ Provident México
- Digital Bank Call Center Head @ Citibanamex
- Personalized Customer Service and Repair centers Director @ Nextel Brasil
- Latin America Consumer Banking Call Center Sub Director @ Citi
- Credit Card Call Center Productivity and Planning Subdirector @ BBVA en México
- Consumer Banking Operations Manager @ Grupo Financiero Santander Serfin
- Millennium project Leader @ Coca-Cola FEMSA
- Business Planning and Financial Analysis Specialist @ American Express
Amilcar L Gonzalez Muñoz's Education
- El Instituto Panamericano de Alta Dirección de Empresa (IPADE) / IPADE
D1 Diploma (Business Administration)
2004 - 2005 - Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Master Degree (Information Technology)
1996 - 1998 - Universidad Panamericana
Bachelor of Business Administration (B.B.A.) (Business Administration and Finance)
1986 - 1991
Amilcar L Gonzalez Muñoz's Skills
- Team Leadership
- Call Centers
- Cross Functional Team Leadership
- Management
- Leadership
- Business Strategy
- Strategic Planning
- Customer Service
- Business Planning
- Outsourcing
Amilcar L Gonzalez Muñoz's Summary
Amilcar L Gonzalez Muñoz, based in Mexico City, CDMX, MX, is currently a Head of Contact Center Operations at mattilda., bringing experience from previous roles at TPG TeleManagement, Provident México, Banamex and Nextel Telecomunicações. Amilcar L Gonzalez Muñoz holds a 2004 - 2005 D1 Diploma in Business Administration @ El Instituto Panamericano de Alta Dirección de Empresa (IPADE) / IPADE. With a robust skill set that includes Team Leadership, Call Centers, Cross Functional Team Leadership, Management, Leadership and more, Amilcar L Gonzalez Muñoz contributes valuable insights to the industry. Amilcar L Gonzalez Muñoz has 1 email on RocketReach.
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Ricardo Lagos Gonzalez
Gerente de Operaciones de Contact Center at mattilda.
Mexico City, Mexico2 -
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