Ami Mishra Email
Business Analyst @ Amazon
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Ami Mishra Location
- Orpington, GB
Ami Mishra Work
- Business Analyst @ (October 2024 - Present)
- Technical Program Manager @ (October 2022 - December 2024)
- Tier 3 tech Support Engineer @ (October 2020 - January 2022)
- Tier 2 Tech Support Engineer @ (October 2017 - September 2020)
- First Line Support @ (December 2015 - September 2017)
- Technical Support Engineer @ Nice Interactive Solutions LTD (December 2015 - January 2022)
- System Engineer @ Zensar Technologies (October 2013 - December 2015)
- Technical Support Engineer @ Zensar Technologies-Moodys (October 2013 - December 2015)
- Technical Support Engineer @ Wipro -BritishTelecom_ (April 2013 - October 2013)
- System Engineer @ wipro technologies (October 2012 - October 2013)
- Customer Support Executive @ (October 2012 - April 2013)
Ami Mishra Education
- Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor's degree (Information Technology)
2008-2012 - Rajiv Gandhi University of Health Sciences
Bachelor of Engineering (Information Technology)
Ami Mishra Skills
- ACD
- Account Management
- Amazon Web Services (AWS)
- Azure API Management
- Business Information
- Business Requirements
- Change Management
- Cloud Administration
- Cloud Computing
- Cloud Governance
- Cloud Services
- Cloud-Native Architecture
- Communication
- Computer Science
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer-Focused Service
- Data Quality
- Databases
- Debugging
- English
- External Relationships
- Forecasting
- HTML
- High-Pressure Situations
- IEX
- IEX Total View
- IEX WFM
- IT Business Analysis
- IT Infrastructure Operations
- ITIL
- ITIL Certified
- Identity and Access Management (IAM)
- Incident Management
- Infrastructure
- Infrastructure Services
- Intraday
- JavaScript
- Jira
- Key Accounts
- Key Metrics
- Knowledge Management
- Large Enterprise
- Lead Generation
- Leadership
- Microsoft Azure
- MySQL
- NICE
- NICE Call Recording
- NICE Certified workforce techincal support engineer
- Networking
- Oral Communication
- Planning & Scheduling
- Pressure Situations
- Problem Management
- Product Specialists
- Program Management
- Project Management
- Quality Processes
- RTA
- Resolving Issues
- Root Cause Analysis
- SQL
- Scheduling
- Scheduling Tools
- Service Levels
- Service-Level Agreements (SLA)
- ServiceNow
- Software as a Service (SaaS)
- Splunk
- Staff Scheduling
- Stakeholder Management
- Subject Matter Experts
- Team Management
- Technical Support
- Ticketing Systems
- Time Constraints
- Troubleshooting
- Unix
- WFM
- Windows
- Work Force Management
- Workforce Analytics
- Workforce Management
- Workforce Planning
Ami Mishra Summary
- Ami Mishra, based in Orpington, GB, is currently a Business Analyst at Amazon. Ami Mishra brings experience from previous roles at Amazon and NICE Ltd. Ami Mishra holds a 2008 - 2012 Bachelor's degree in Information Technology @ Rajiv Gandhi Prodyogiki Vishwavidyalaya. With a robust skill set that includes ACD, Account Management, Amazon Web Services (AWS), Azure API Management, Business Information and more. Ami Mishra has 1 emails on RocketReach.
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