Amber Martin Email & Phone Number
Director of Client Services @ Weiss Ratings
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Amber Martin Location
- United States
Amber Martin Work
- Director of Client Services @ (February 2022 - Present)
- Director Of Customer Service @ The Alternative Daily | UpWellness | Backyard Vitality | Real Daily (February 2019 - September 2022)
- Customer Service Supervisor @ Legacy Research (October 2017 - July 2018)
- Customer Service Representative @ (March 2016 - October 2017)
Amber Martin Education
- Palm Beach State College 2015-2018
- Penn State University 2026
Amber Martin Skills
- Transparency
- Support Services Management
- Contact Center Strategy
- Project Management
- Team Leadership
- Service-Level Agreements (SLA)
- Interactive Voice Response (IVR)
- Chatbots
- Support Services
- Client Onboarding
- Operational Efficiency
- Call Quality
- Dispute Resolution
- Performance Motivation
- Relationship Development
- Team Building
- Performance Metrics
- Director level
- High Performance Teams
- Relationship Building
- Voice of the Customer
- Key Performance Indicators
- Contact Center Operations
- Training & Development
- Operations
- Interpersonal Relationships
- Quality Assurance
- Customer Satisfaction
- Customer Retention
- Customer Relationship Management (CRM)
- Business Process Improvement
- Standard Operating Procedure (SOP)
- Analytical Skills
- Salesforce.com
- Communication
- Leadership
- Management
- Time Management
- Coaching
- Problem Solving
- Negotiation
- Customer Service Management
- Training
- CRM Databases
- Performance Reviews
- Customer Service
- Contact Centers
- Microsoft Word
- Microsoft Excel
- Process Improvement
Amber Martin Summary
- Amber Martin, based in United States, is currently a Director of Client Services at Weiss Ratings. Amber Martin brings experience from previous roles at The Alternative Daily | UpWellness | Backyard Vitality | Real Daily, Legacy Research and Legacy Research Group. Amber Martin holds a 2015 - 2018 Palm Beach State College. With a robust skill set that includes Transparency, Support Services Management, Contact Center Strategy, Project Management, Team Leadership and more. Amber Martin has 4 emails and 3 mobile phone numbers on RocketReach.
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