Amanda Williamson Email & Phone Number
General Manager Customer Service @ Grays
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Amanda Williamson Location
- Sydney, NSW, AU
Amanda Williamson Work
- General Manager Customer Service @ (July 2019 - Present)
- Head of Workforce Planning @ (August 2014 - July 2019)
- WFM Application Consultant @ (July 2012 - May 2014)
- Workforce Planning Manager @ Flexigroup Limited ("FXL") (October 2008 - July 2012)
- Workforce Planner @ (April 2007 - October 2008)
- Workforce Planning Specialist @ (July 2004 - March 2007)
- Realtime Administrator @ (October 1993 - May 2004)
Amanda Williamson Education
- SWPP
Society Workforce Planning Professionals
2011-2011 - Real Training
Advanced Diploma of Management
2010-2011 - Real Training
Cert IV Frontline Management
2010-2010 - Oxley High School
HSC
1988-1989
Amanda Williamson Skills
- Contact Centers
- Workforce Management
- Customer Experience
- ACD
- Business Process Improvement
- Workforce Planning
- Call Center Development
- Call Center
- Avaya
- Performance Management
- Call Centers
- Operations Management
- Data Analysis
- Outsourcing
- Stakeholder Management
- BPO
- Service Delivery
- Employee Engagement
- Vendor Management
- Resource Management
- Offshoring
- Management
- Recruiting
- Training
- Analysis
- Performance Improvement
- Forecasting
- Avaya Technologies
- Planning
Amanda Williamson Summary
- Amanda Williamson, based in Sydney, NSW, AU, is currently a General Manager Customer Service at Grays. Amanda Williamson brings experience from previous roles at Eclipx Group, Verint, Flexigroup Limited ("FXL") and Woolworths Group. Amanda Williamson holds a 2011 - 2011 Society Workforce Planning Professionals @ SWPP. With a robust skill set that includes Contact Centers, Workforce Management, Customer Experience, ACD, Business Process Improvement and more. Amanda Williamson has 2 emails and 2 mobile phone numbers on RocketReach.
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