Amanda Williamson Email & Phone Number
General Manager Customer Service @ Grays
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Amanda Williamson Location
- Sydney, NSW, AU
Amanda Williamson Work
- 2019 -now General Manager Customer Service @
- 2014 -2019 Head of Workforce Planning @
- 2012 -2014 WFM Application Consultant @
- 2008 -2012 Workforce Planning Manager @ Flexigroup Limited ("FXL")
- 2007 -2008 Workforce Planner @
- 2004 -2007 Workforce Planning Specialist @
- 1993 -2004 Realtime Administrator @
Amanda Williamson Education
- SWPP
Society Workforce Planning Professionals
2011-2011 - Real Training
Advanced Diploma of Management
2010-2011 - Real Training
Cert IV Frontline Management
2010-2010 - Oxley High School
HSC
1988-1989
Amanda Williamson Skills
- Contact Centers
- Workforce Management
- Customer Experience
- ACD
- Business Process Improvement
- Workforce Planning
- Call Center Development
- Call Center
- Avaya
- Performance Management
- Call Centers
- Operations Management
- Data Analysis
- Outsourcing
- Stakeholder Management
- BPO
- Service Delivery
- Employee Engagement
- Vendor Management
- Resource Management
- Offshoring
- Management
- Recruiting
- Training
- Analysis
- Performance Improvement
- Forecasting
- Avaya Technologies
- Planning
Amanda Williamson Summary
- Amanda Williamson, based in Sydney, NSW, AU, is currently a General Manager Customer Service at Grays. Amanda Williamson brings experience from previous roles at Eclipx Group, Verint, Flexigroup Limited ("FXL") and Woolworths Group. Amanda Williamson holds a 2011 - 2011 Society Workforce Planning Professionals @ SWPP. With a robust skill set that includes Contact Centers, Workforce Management, Customer Experience, ACD, Business Process Improvement and more. Amanda Williamson has 2 emails on RocketReach.
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