Amanda O'Donnell Email & Phone Number
Head of Customer Experience @ Splend
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Amanda O'Donnell Location
- Sydney, NSW, AU
Amanda O'Donnell Work
- 2025 -now Head of Customer Experience @
- 2023 -2024 Head of Client Experience @
- 2021 -2023 Chief Customer Officer @
- 2015 -2021 Head of Customer Experience @
- 2013 -2015 Associate Director, Customer Experience @
- 2011 -2013 Head of Customer Experience @ Virgin Mobile Australia
- 2009 -2011 Continuous Improvement Manager @ Virgin Mobile Australia
- 2007 -2008 Operations Manager, Customer Service @ Virgin Mobile Australia
- 2007 -2008 Broadband Support Manager @ Virgin Mobile Australia
- 2005 -2007 Business Process Manager @ First Data International (Australia)
- 2004 -2005 Call Centre Manager @ Primus-AOL
Amanda O'Donnell Education
- University of Newcastle 1997
- Warners Bay High School 1991-1996
Amanda O'Donnell Skills
- Business Process
- User Experience
- Call Centers
- Culture Change
- Vendor Management
- Telecommunications
- Net Promoter Score
- Cross Functional Team Leadership
- Project Management
- Service Design
- Leadership
- Customer Experience
- Public Speaking
- Process Improvement
- Customer Satisfaction
- Managed Services
- Call Center
- Workforce Management
- Operations Management
- Microsoft Office
- Project Delivery
- Management
- Team Leadership
- IT Strategy
- Outsourcing
- BPO
- PMO
- Business Analysis
- IT Service Management
- Project Portfolio Management
- Service Delivery
- Performance Management
- Stakeholder Management
- Business Case
- Business Transformation
- Knowledge Management
- Change Management
- Team Management
- Customer Retention
- Service Management
- Mobile Devices
- Program Management
- Product Management
- Business Intelligence
- Integration
- Coaching
- CRM
- Business Process Improvement
- Contact Centers
- Strategy
- B2b
Amanda O'Donnell Summary
- Amanda O'Donnell, based in Sydney, NSW, AU, is currently a Head of Customer Experience at Splend. Amanda O'Donnell brings experience from previous roles at Cuscal Limited, The Hollard Insurance Company Australia and HealthShare NSW. Amanda O'Donnell holds a University of Newcastle. With a robust skill set that includes Business Process, User Experience, Call Centers, Culture Change, Vendor Management and more. Amanda O'Donnell has 1 emails and 1 mobile phone numbers on RocketReach.
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