Amanda O'Donnell Email & Phone Number
Strategy and Operations Lead - CX
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Amanda O'Donnell Location
- Sydney, NSW, AU
Amanda O'Donnell Work
- Strategy and Operations Lead - CX @ Bare (August 2026 - Present)
- Head of Customer Experience @ (April 2025 - Present)
- Head of Client Experience @ (June 2023 - August 2024)
- Chief Customer Officer @ (August 2021 - March 2023)
- Head of Customer Experience @ (January 2015 - August 2021)
- Associate Director, Customer Experience @ (August 2013 - January 2015)
- Head of Customer Experience @ Virgin Mobile Australia (February 2011 - February 2013)
- Continuous Improvement Manager @ Virgin Mobile Australia (January 2009 - January 2011)
- Operations Manager, Customer Service @ Virgin Mobile Australia (January 2007 - January 2008)
- Broadband Support Manager @ Virgin Mobile Australia (January 2007 - January 2008)
- Business Process Manager @ First Data International (Australia) (January 2005 - January 2007)
- Call Centre Manager @ Primus-AOL (January 2004 - January 2005)
Amanda O'Donnell Education
- University of Newcastle 1997
- Warners Bay High School 1991-1996
Amanda O'Donnell Skills
- B2B
- BPO
- Business Analysis
- Business Case
- Business Intelligence
- Business Process
- Business Process Improvement
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Culture Change
- Customer Advocacy
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Human Centred Design
- IT Service Management
- IT Strategy
- Integration
- Knowledge Management
- Leadership
- Managed Services
- Management
- Mobile Devices
- Net Promoter Score
- Operations Management
- Outsourcing
- PMO
- Performance Management
- Process Improvement
- Product Management
- Program Management
- Project Delivery
- Project Management
- Project Portfolio Management
- Service Delivery
- Service Design
- Service Management
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- User Experience
- Vendor Management
- Workforce Management
- Cross Functional Team Leadership
- Public Speaking
- Microsoft Office
Amanda O'Donnell Summary
- Amanda O'Donnell, based in Sydney, NSW, AU, is currently a Strategy and Operations Lead - CX at Bare. Amanda O'Donnell brings experience from previous roles at Splend, Cuscal Limited and The Hollard Insurance Company Australia. Amanda O'Donnell holds a University of Newcastle. With a robust skill set that includes B2B, BPO, Business Analysis, Business Case, Business Intelligence and more. Amanda O'Donnell has 1 emails and 1 mobile phone numbers on RocketReach.
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