Amanda Misilo Email & Phone Number
Vice President Head of Retail Banking and Sales @ Savers Bank
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Amanda Misilo Location
- Boston, MA, US
Amanda Misilo Work
- Vice President Head of Retail Banking and Sales @ (January 2025 - Present)
- First Vice President Director of Contact Center Operations @ (October 2020 - November 2024)
- Vice President Call Center Operations @ (February 2018 - October 2020)
- Contact Center Manager @ (September 2017 - February 2018)
- Assistant Vice President and Customer Care Manager, CCCM @ (April 2003 - September 2017)
- Assistant Vice President Branch Manager @ (January 2006 - January 2015)
- Assistant Branch Manager @ (January 2005 - January 2006)
- Personal Banker @ (January 2003 - January 2005)
Amanda Misilo Education
- Nichols College
Women's Executive Academy
2025-2026 - Benchmark Portal
Certificate in Contact Center Management (CCCM)
2015-2015 - New England School for Financial Studies
Certificate in Financial Studies
2009-2010 - Worcester State University
Bachelors of Science (Industrial and Organizational Psychology)
2022
Amanda Misilo Skills
- Customer Retention
- Contact Center Management
- Call Center Development
- Brand Loyalty
- Partner Programs
- Business Process Outsourcing (BPO)
- Customer Support
- Quality Assurance
- Operations Management
- Analytical Skills
- Relationship Building
- Talent Management
- Problem Solving
- Key Performance Indicators
- Employee Relations
- Creative Problem Solving
- Customer Relationship Management (CRM)
- Contact Centers
- Time Management
- Training and Development (HR)
- Teamwork
- Soft Skills
- Customer Satisfaction
- Customer Experience
- Solution Selling
- Customer Service Management
- Team Management
- Sales Management
- Employee Engagement
- Loans
- Commercial Banking
- Banking
- Consumer Lending
- Retail Banking
- Relationship Management
- Portfolio Management
- Customer Service
- Coaching
- Risk Management
- Sales
- Leadership
- Branch Management
- Team Building
- Branch Banking
- Cross Selling
- Deposits
- Notary Public
- Financial Services
- Home Equity Loans
- Acquisition Integration
- Branch Administration
- Budgetary Control
- Call Center Administration
- Customer Engagement
- Customer Loyalty
- Customer Loyalty Management
- Customer Success
- Human Resources (HR)
- Networking
- Operations Centers
- Organizational Leadership
- Product Management
- Project Management
- Retail Branch Operations
- Microsoft Office
- Public Speaking
- Research
Amanda Misilo Summary
- Amanda Misilo, based in Boston, MA, US, is currently a Vice President Head of Retail Banking and Sales at Savers Bank. Amanda Misilo brings experience from previous roles at Berkshire Bank, Harvard University Employees Credit Union (HUECU) and Commerce Bank & Trust Company. Amanda Misilo holds a 2025 - 2026 Women's Executive Academy @ Nichols College. With a robust skill set that includes Customer Retention, Contact Center Management, Call Center Development, Brand Loyalty, Partner Programs and more. Amanda Misilo has 2 emails and 2 mobile phone numbers on RocketReach.
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