Vice President Head of Retail Banking and Sales @ Savers Bank
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Amanda Misilo Location
Boston, MA, US
Amanda Misilo Work
2025 -now Vice President Head of Retail Banking and Sales @
2020 -2024 First Vice President Director of Contact Center Operations @
2018 -2020 Vice President Call Center Operations @
2017 -2018 Contact Center Manager @
2003 -2017 Assistant Vice President and Customer Care Manager, CCCM @
2006 -2015 Assistant Vice President Branch Manager @
2005 -2006 Assistant Branch Manager @
2003 -2005 Personal Banker @
Amanda Misilo Education
Worcester State University
Bachelors of Science (Psychology)
2022
Benchmark Portal
Certificate in Contact Center Management, CCCM
2015-2015
New England School for Financial Studies
Certificate in Financial Studies
2009-2010
Amanda Misilo Skills
Customer Retention
Contact Center Management
Call Center Development
Brand Loyalty
Partner Programs
Business Process Outsourcing (BPO)
Customer Support
Quality Assurance
Operations Management
Analytical Skills
Relationship Building
Talent Management
Problem Solving
Key Performance Indicators
Employee Relations
Creative Problem Solving
Customer Relationship Management (CRM)
Contact Centers
Time Management
Training and Development (HR)
Teamwork
Soft Skills
Customer Satisfaction
Customer Experience
Solution Selling
Customer Service Management
Team Management
Sales Management
Employee Engagement
Loans
Commercial Banking
Banking
Consumer Lending
Retail Banking
Relationship Management
Portfolio Management
Customer Service
Coaching
Risk Management
Sales
Leadership
Branch Management
Team Building
Branch Banking
Cross Selling
Deposits
Notary Public
Financial Services
Home Equity Loans
Microsoft Office
Public Speaking
Research
Amanda Misilo Summary
Amanda Misilo, based in Boston, MA, US, is currently a Vice President Head of Retail Banking and Sales at Savers Bank. Amanda Misilo brings experience from previous roles at Berkshire Bank, Harvard University Employees Credit Union (HUECU) and Commerce Bank & Trust Company. Amanda Misilo holds a Bachelors of Science in Psychology @ Worcester State University. With a robust skill set that includes Customer Retention, Contact Center Management, Call Center Development, Brand Loyalty, Partner Programs and more. Amanda Misilo has 2 emails and 2 mobile phone numbers on RocketReach.
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