Personal goal pursuit @ Career Break (December 2024 - Present)
Head of Help and Education @ (March 2022 - October 2024)
Senior Manager, User Education @ (November 2020 - May 2022)
Manager, User Education @ (February 2019 - November 2020)
Documentation Lead @ (January 2016 - June 2017)
Partner Operations Coordinator @ (March 2015 - January 2016)
Policy Enforcement Specialist @ (March 2014 - March 2015)
Implementation Project Manager @ (September 2010 - October 2013)
Implementation Project Manager @ (June 2008 - September 2010)
Account Services Specialist and Quality Assurance @ (January 2006 - June 2008)
Amanda McWilliams Education
Irvine Valley College
Amanda McWilliams Skills
Agile Methodologies
Business Agility
Business Insights
Business Process Improvement
Business Relationship Management
Business Strategy
ChatGPT
Coaching
Collaborative Leadership
Communication
Compensation
Conflict Resolution
Content Design
Content Management
Content Operations
Content Strategy
Continuous Improvement
Contract Negotiation
Cost Efficiency
Creative Ideation
Creative Problem Solving
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Data Privacy Best Practices
Department Budgeting
Design Systems
Design Thinking
Digital Content
Digital Strategy
Experience Design
Go-to-Market Strategy
Governance, Risk Management, and Compliance (GRC)
Help Center Management
Hiring Practices
Human Computer Interaction
Information Architecture
Iterative Methodologies
Key Performance Indicators
Knowledge Management
Knowledge Management Systems
Launches
Leadership
Manage managers
Management
Managing Managers
Marketing Analytics
Mobile Applications
Negotiation
Operational Efficiency
Operations Management
Outsourcing
Partner Relationship Management
Pattern Matching
People Management
Presentations
Pressure Situations
Problem Solving
Product Adoption
Product Lifecycle Management
Product Management
Product Marketing
Product Requirements
Product Road Mapping
Product Strategy
Product Vision
Project Management
Project Planning
Prompt Engineering
Skills-First Hiring
Solution Architecture
Strategic Initiatives
Strategic Leadership
Strategic Partnerships
Strategic Planning
Strategic Roadmaps
Strategic Sourcing
Strategic Thinking
Strategy
Strategy Implementation
Style Guides
Supplier Risk Management
Support Services
Team Leadership
Team Motivation
Technical Discussions
Technical Leadership
Technical Writing
Trust and Safety
User Experience (UX)
Vendor Management
Vendor Negotiation
Vendor Relationship Management
Voice of the Customer
Telecommunications
Quality Assurance
Researching New
Mobile Devices
Program Management
HTML emails
Training Delivery
B2b
Data Analysis
Cross Functional Team Leadership
Long Term Customer Relationships
Escalation Resolution
Customer Escalation Management
Sales Process
Wireless
Google Chrome
Cross Functional
Kms
Salesforce.com
Internal and External Communications
Microsoft Office
Business Process Mapping
Lucidcharts
Vendor Relationship
Workflow Management
Cross Functional Coordination
Policy Writing
Google Calendar
Process Implementation
Abuse Prevention
HTML
Long Term Customer
Internal and External
Fraud Detection
Anti Phishing
Researching New Technologies
Google Docs
Process Improvement
Account Management
Customer Escalation
Cross Functional Team
Google Analytics
Debugging
Employee Training
Customer Relationship Management Crm
Managed Services
Customer Education
Service Design
Strategic Content Development
Website Localization
User Experience Ux
User Experience
Customer Relationship Management
Amanda McWilliams Summary
Amanda McWilliams, based in Nashville, TN, US, is currently a Co-Founder, Chief Operations Officer at Stealth Startup. Amanda McWilliams brings experience from previous roles at Career Break and Pinterest. Amanda McWilliams holds a Irvine Valley College. With a robust skill set that includes Agile Methodologies, Business Agility, Business Insights, Business Process Improvement, Business Relationship Management and more. Amanda McWilliams has 1 mobile phone numbers on RocketReach.
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