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Amanda Harrison Location
York, GB
Amanda Harrison Work
Regional Customer Manager @ (July 2025 - Present)
General Manager - Head of Operations, Contact Centre @ (November 2014 - July 2025)
General Manager - Contact Centre Operations Plusnet @ (May 2019 - January 2025)
Senior Business Manager @ (July 2017 - May 2019)
Business Manager @ (November 2014 - July 2017)
Customer Experience Manager @ (May 2013 - July 2014)
Amanda Harrison Education
Mill Mount Grammar School
Amanda Harrison Skills
Account Management
CRM
Call Center
Call Center Development
Call Centers
Change Management
Coaching
Collaborative Problem Solving
Commercial Operation
Contact Centers
Continuous Improvement
Cost Efficiency
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Data Analysis
Employee Engagement
Insurance
Leadership
Leadership Development
Management
Operations Management
Outsourcing
People Management
Performance Management
Problem Solving
Process Improvement
Project Planning
Relationship Management
Sales
Senior Stakeholder Management
Service Centers
Service Delivery
Stakeholder Management
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Training
Workforce Management
Customer Quality
Agents
Emergency Services
Data Processing
Travel
Board Level
Contingency
Holidays
Sound
Business Restructures
C++
Hospitality
Reservations
Evacuation
Analytical Skill
Investors
Budget Management
Adherence
New Trends
Income
Stress
Customer Support
Microsoft Word
Regulatory Requirements
Partnerships
Presentation
Lead Generation
Networking
Ideas
Customer Contact
High Street
User Experience
Travel Agency
House
Behavior Management
Succession Planning
Liaison
Negotiation
Checks
Long Haul
Interpersonal Skills
Brochures
Appraisals
Keys
Process Management
Social Media
Reviews
Business Continuity Planning
Facilitation
Personal Development Plans
Team Development
Evidence
Communication
HR
FSA
Policy
Trac
Change Initiatives
Amanda Harrison Summary
Amanda Harrison, based in York, GB, is currently a Regional Customer Manager at Yorkshire Water. Amanda Harrison brings experience from previous roles at BT Group and Plusnet. Amanda Harrison holds a Mill Mount Grammar School. With a robust skill set that includes Account Management, CRM, Call Center, Call Center Development, Call Centers and more. Amanda Harrison has 1 emails and 1 mobile phone numbers on RocketReach.
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