Amanda Beach Email
Director, PMO and Business Process Management @ Majorel
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Amanda Beach Location
- Brantford, ON, CA
Amanda Beach Work
- Director, PMO and Business Process Management @ (January 2020 - Present)
- Senior Manager, PMO @ (February 2014 - January 2020)
- Executive Programme Future Leader Participant @ (January 2017 - January 2019)
- Project Manager @ arvato digital services Canada, Inc. (May 2008 - February 2014)
- Global Training and Quality Specialist @ NCO Customer Management, Inc. (January 2005 - May 2008)
- Trainer @ NCO Customer Management, Inc. (January 2002 - January 2005)
- Quality Coach @ NCO Customer Management, Inc. (January 2000 - January 2002)
- Customer Service Representative and Sales Agent and Tech Support and Retention Associate @ RMH (later NCO Customer Management Inc.) (January 1999 - January 2000)
Amanda Beach Education
- Conestoga College, Institute of Technology and Advanced Learning
Project Management Certificate (Business and Project Management)
2010-2013
Amanda Beach Skills
- BPO
- Customer Experience
- Call Center
- Workforce Management
- Program Management
- Contact Centers
- Outsourcing
- Continuous Improvement
- Change Management
- Risk Management
- Risk Assessment
- Project Planning
- Project Management
- MS Project
- Project Coordination
- Project Delivery
- Problem Solving
- Sales Process
- PowerPoint
- Analytics
- Business Development
- Business
- Customer Service
- Cost
- Events
- Financial Risk
- Innovation
- Invoicing
- Key Account Management
- Knowledge Management
- Key Performance Indicators
- Key Account Development
- Leadership
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Negotiation
- New Business Development
- Contract Negotiation
- Office Management
- Strategic Planning
- Quality Assurance
- Quality Auditing
- User Acceptance Testing
- Visio
- Writing
- Management
- Call Centers
- Vendor Management
- Customer Satisfaction
Amanda Beach Summary
- Amanda Beach, based in Brantford, ON, CA, is currently a Director, PMO and Business Process Management at Majorel North America. Amanda Beach brings experience from previous roles at Majorel, Arvato Bertelsmann North America, arvato digital services Canada, Inc. and NCO Customer Management, Inc.. Amanda Beach holds a 2010 - 2013 Project Management Certificate in Business and Project Management @ Conestoga College, Institute of Technology and Advanced Learning. With a robust skill set that includes BPO, Customer Experience, Call Center, Workforce Management, Program Management and more. Amanda Beach has 1 emails on RocketReach.
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Yucel Sahan
Quality Analyst
Kraków, PL
Henning Soja
Vice President Global Clients
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Dominique Decaestecker
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Nisha Yadav
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Tim Langjahr
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