Aly Manji Email & Phone Number
Vice President, Digital Product and Customer Experience, Personal Insurance @ Definity
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Aly Manji Location
- Toronto, ON, CA
Aly Manji Work
- Vice President, Digital Product and Customer Experience, Personal Insurance @ (March 2025 - Present)
- Vice President, Customer Experience @ (February 2023 - March 2025)
- Associate Vice President, Client Journeys and Solutions | Business Banking @ (November 2021 - March 2023)
- Senior Director, Segments, Journeys and Process Ownership | Business Banking @ (April 2018 - November 2021)
- Director, Business Process and Service Design @ (September 2017 - March 2018)
- Director, Customer Journey Design @ (November 2014 - August 2017)
- Senior Manager, Customer Experience Strategy @ (June 2012 - October 2014)
- Program Manager, Customer Experience Strategy @ (August 2010 - June 2012)
- Various Positions - Business Transformation and National Customer Care @ (November 2007 - August 2010)
Aly Manji Education
- Ivey Business School at Western University
Master of Business Administration - MBA (Cross-Enterprise Global Executive Leadership)
- Gonzaga University
Master of Arts - MA (Communications & Leadership Studies)
- Carleton University
Bachelor of Arts - BA (honours) (Law)
Aly Manji Skills
- Business Process Improvement
- Customer Experience
- Strategy
- Telecommunications
- Cross-functional Team Leadership
- Business Transformation
- Call Centers
- Program Management
- Call Center
- Customer Journey Mapping
- Team Leadership
- Change Management
- Management
- Business Case
- Contact Centers
- Vendor Management
- Business Analysis
- Training Delivery
- Business Process
- Strategic Communications
- Workforce Management
- Coaching
- Governance
- Project Management
- Development & delivery of training
Aly Manji Summary
- Aly Manji, based in Toronto, ON, CA, is currently a Vice President, Digital Product and Customer Experience, Personal Insurance at Definity. Aly Manji brings experience from previous roles at Sonnet Insurance Company, CIBC and Rogers Communications. Aly Manji holds a Master of Business Administration - MBA in Cross-Enterprise Global Executive Leadership @ Ivey Business School at Western University. With a robust skill set that includes Business Process Improvement, Customer Experience, Strategy, Telecommunications, Cross-functional Team Leadership and more. Aly Manji has 1 emails and 2 mobile phone numbers on RocketReach.
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