Alvin Stokes Email & Phone Number
Chief Customer Contact Officer @ SmileDirectClub
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Alvin Stokes Location
- Florida, United States
Alvin Stokes Work
- Chief Customer Contact Officer @ (April 2021 - Present)
- Member of the Board of Advisors @ (January 2023 - Present)
- Vice President Global Contact Centers | Customer Experience @ (November 2019 - April 2021)
- Senior Vice President, Customer Experience @ (July 2015 - November 2019)
- Vice President Global Member Retention, Loyalty and Customer Experience @ (January 2012 - July 2015)
- Vice President Loyalty and Retention Marketing @ (July 2011 - December 2011)
- Best Buy US Client Lead @ (July 2010 - July 2011)
- Client Leadership - The Home Depot @ (June 2008 - August 2010)
- Senior Director of Marketing Customer Conversion @ (December 2005 - June 2008)
- Group Manager Customer Experience Management @ (December 2003 - November 2005)
- Senior Manager Customer Lifecycle @ (April 2005 - August 2005)
- Partner, Customer Lifecycle @ Nextel Partners (December 2003 - March 2005)
- Manager, Retention Programs @ (March 2002 - December 2003)
- Consultant @ (August 1998 - March 2002)
Alvin Stokes Education
- University of Alabama at Birmingham
Bachelor of Science (Business Administration)
1995-1998 - Louisiana Tech University
(Business Administration)
1993-1995 - Jackson Preparatory School 1991-1993
Alvin Stokes Skills
- Customer Retention
- Call Center
- Segmentation
- Loyalty Programs
- Public Speaking
- Relationship Management
- Predictive Modeling
- Analytics
- Cross-functional Team Leadership
- Business Process Re-engineering
- Call Centers
- Digital Marketing
- Customer Insight
- Leadership
- Strategy
- Direct Marketing
- Management
- CRM
- Marketing
- Program Management
- Customer Acquisition
- Process Improvement
- Business Development
- Budgets
- Business Intelligence
- Competitive Analysis
- Lead Generation
- Customer Experience
- Strategic Partnerships
- Database Marketing
- Customer Relationship Management (CRM)
- Business Process Improvement
- Artificial Intelligence (AI)
- Business Transformation
- Customer Experience Design
- Customer Experience Management
- Digital Transformation
- Sales Operations
- Microsoft Excel
- Business Process
- Strategic Planning
- Cross Functional Team Leadership
- Cross Functional Team
- Business Process Re Engineering
- Microsoft Office
- Customer Relationship Management Crm
- Social Media
- Customer Relationship Management
Alvin Stokes Summary
- Alvin Stokes, based in Florida, United States, is currently a Chief Customer Contact Officer at SmileDirectClub. Alvin Stokes brings experience from previous roles at Execs In The Know, Liberty Latin America, Cable & Wireless Communications and Rci | Vacation Exchange. Alvin Stokes holds a 1995 - 1998 Bachelor of Science in Business Administration @ University of Alabama at Birmingham. With a robust skill set that includes Customer Retention, Call Center, Segmentation, Loyalty Programs, Public Speaking and more. Alvin Stokes has 2 emails and 4 mobile phone numbers on RocketReach.
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