Alvin Chan Email & Phone Number
Senior Director, B2B User Experience and Data Analytics @ Samsung
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Alvin Chan Location
- Vancouver, BC, CA
Alvin Chan Work
- Senior Director, B2B User Experience and Data Analytics @ (March 2024 - Present)
- Director, B2B Software Services R and D and Customer Operations @ (March 2019 - February 2022)
- Senior Manager, Head of Customer Operations at Samsung Electronics @ (February 2013 - February 2019)
- Senior Manager, Developr Operations @ (December 2011 - December 2012)
- Senior Manager and Quality Program Manager, Smartphone Product Programs @ (April 2008 - November 2011)
- Account Manager @ (October 2006 - April 2008)
- Head of Regional Product Quality Management @ (April 2003 - June 2005)
- China Regional Customer Care Manager, Philippines Country Care Manager and Technical Support Engineer @ (June 1996 - June 2003)
- Engineer @ (June 1992 - May 1996)
- Director, B2B Product Management, UX and Data Analytics @ (March 2023 - March 2024)
- Project Manager, CDMA Product Programs, Nokia @ (July 2005 - October 2006)
Alvin Chan Education
- The University of British Columbia
International MBA
2010-2012 - Simon Fraser University
Graduate Diploma (Business Adminstration)
2007-2009 - De La Salle University
BSC Electronics and Communications (Engineering)
1988-1992
Alvin Chan Skills
- Mobile Communications
- Mobile Devices
- Virtual Teams
- Telecommunications
- Mobile Technology
- Wireless
- Product Management
- Line Management
- GSM
- Symbian
- Cross-functional Team Leadership
- Product Lifecycle Management
- CDMA
- Program Management
- LTE
- Quality Management
- Customer Retention
- Customer Service
- Customer Support
- Service Delivery
- Account Management
- Vendor Management
- Operational Excellence
- Strategic Planning
- Project Planning
- Governance
- Cost Reduction Strategies
- Outsourcing
- Business Process Improvement
- QlikView
- Performance Metrics
- Call Centers
- Process Improvement
- CRM
- Testing
- Strategy
- Project Management
- Management
- Product Development
- Customer Experience
- Analysis
- Leadership
- SDLC
- Networking
- Customer Satisfaction
- Support
- Cross Functional Team Leadership
- Continuous Improvement
- Wireless Technologies
- R&d
- Business Strategy
- Business Analysis
Alvin Chan Summary
- Alvin Chan, based in Vancouver, BC, CA, is currently a Senior Director, B2B User Experience and Data Analytics at Samsung Electronics. Alvin Chan brings experience from previous roles at Samsung Electronics and Nokia. Alvin Chan holds a 2010 - 2012 International MBA @ The University of British Columbia. With a robust skill set that includes Mobile Communications, Mobile Devices, Virtual Teams, Telecommunications, Mobile Technology and more. Alvin Chan has 3 emails and 1 mobile phone numbers on RocketReach.
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