Alpana Shah's Location
Bengaluru, KA, IN
Alpana Shah's Work
- Senior Consultant Process Excellence @ Nourse Insurance Brokers
- Service Excellence Head @ GTPL Hathway Ltd.
- Head Of Quality Assurance - Karnataka @ Vodafone Idea Limited
- Senior Manager - Customer Insights – Business Improvement Programs @ Vodafone Idea Limited
- Senior Manager – Operational Excellence – Projects @ Idea Cellular Ltd
- Manager – Process Excellence – Process Lead @ Idea Cellular Ltd
- Asst. Manager – Prepaid Ops. – Process Lead @ Idea Cellular Ltd
- Senior Executive – Service Excellence @ Idea Cellular Ltd
- Executive – Contact Center @ Idea Cellular Ltd
Alpana Shah's Education
- Shri H. K. Commerce College
Bachelor of Commerce - BCom
2001 - 2004 - Bhavans College
PG Diploma in Journalism (Journalism)
2004 - 2005
Alpana Shah's Skills
- Management
- Telecommunications
- Service Delivery
- Team Management
- VAS
- Customer Lifecycle Management
- Vendor Management
- Customer Retention
- MIS
- Talent Acquisition
Alpana Shah's Summary
Alpana Shah, based in Bengaluru, KA, IN, is currently a Senior Consultant Process Excellence at Gallagher, bringing experience from previous roles at GTPL Hathway Ltd., Vodafone Idea Limited and Idea Cellular Ltd. Alpana Shah holds a 2001 - 2004 Bachelor of Commerce - BCom @ Shri H. K. Commerce College. With a robust skill set that includes Management, Telecommunications, Service Delivery, Team Management, VAS and more, Alpana Shah contributes valuable insights to the industry. Alpana Shah has 2 emails on RocketReach.
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