Alok Kumar Location
- Noida, UP, IN
Alok Kumar Work
- 2026 - now Advisor @
- 2024 - now Advisor - Ecocivilsation India @
- 2019 - now Customer Experience Advisor @
- 2018 - now Company Owner @ Experience Integrators
- 2023 - 2025 Advisor - Customer Experience @
- 2019 - 2024 Customer Experience Advisor @
- 2020 - 2022 Corporate Advisor @
- 2020 - 2020 Advisor - Customer Experience -ATS @
- 2017 - 2018 Director and Principal Consultant @ Agile Experience Designers -LLP
- 2011 - 2017 Chief Service Delivery Officer @ Aircel
- 2010 - 2011 Head - Operations and Customer Support - Enterprise Data Business @ Aircel
- 2009 - 2010 Chief Service Delivery Officer @ Aircel
- 2007 - 2009 Head - Customer Service and Quality @ Aircel Ltd
- 2001 - 2007 Vice President @
- 1996 - 2001 Chief General Manager @ Escotel Mobile Communications
- 1987 - 1996 National Head - ISO 9000 @ Modi Xerox
Alok Kumar Education
- Indian Institute of Technology, Kharagpur
B.Tech (Hons)
1974 - 1979 - Saint Paul's , Rourkela
Senior Cambridge (Physical Sciences)
1967 - 1973
Alok Kumar Skills
- Process Management
- Program Management
- Sales Operations
- BPO
- TQM
- Cellular Communications
- Service Delivery
- MIS
- Strategy
- Customer Relationship Management Crm
- Customer Experience
- Business Planning
- Project Delivery
- Call Centers
- Team Leadership
- Business Strategy
- Team Management
- Business Process Management
- Management Information Systems Mis
- Business Process Improvement
- Mobile Devices
- Management
- Team Building
- Strategic Planning
- Talent Acquisition
- VAS
- Leadership
- Business Development
- Operations Management
- Cross Functional Team Leadership
- Account Management
- People Skills
- Vendor Management
- Customer Lifecycle Management
- Pre Sales
- Integration
- Quality Assurance
- Business Process
- Telecommunications
- CRM
- Analytics
- Outsourcing
- Process Improvement
- Customer Relationship Management
- Management Information Systems
Alok Kumar Summary
- Alok Kumar, based in Noida, UP, IN, is currently a Company Owner at Experience Integrators. Alok Kumar brings experience from previous roles at WachMe - Winner IMC 2025 - Best Connected Device, Ecocivilisation, worxpertise and Esri India. Alok Kumar holds a 1974 - 1979 B.Tech in Hons @ Indian Institute of Technology, Kharagpur. With a robust skill set that includes Process Management, Program Management, Sales Operations, BPO, TQM and more. Alok Kumar has 4 emails and 4 mobile phone numbers on RocketReach.
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