Ally Gray Location
- Glasgow, GB
Ally Gray Work
- 2025 -now Principal Program Manager @
- 2018 -2024 EU Headcount Planning Manager @
- 2017 -2018 EU Workflow Manager @
- 2016 -2017 Head of Service Planning @
- 2015 -2016 Head of BI and Planning @
- 2013 -2015 Head of Call Centre Architecture @ RESPONSE
- 2012 -2013 Head of Performance Excellence @ RESPONSE
- 2011 -2012 Head of Planning and Management Support @ RESPONSE
- 2010 -2011 Head of Resource and Planning @
- 2010 -2010 Service Delivery Manager @
- 2005 -2010 Performance and Queue Strategy Manager @
- 2005 -2005 Customer Services Manager @
- 1998 -2004 Team Leader @
Ally Gray Skills
- Team Leadership
- Call Center
- Contact Centers
- Workforce Management
- Service Delivery
- Outsourcing
- Forecasting
- Call Centers
- Leadership
- Management
- Strategy
- Project Planning
- Stakeholder Management
- Business Intelligence
- Project Management
- Performance Management
- Change Management
Ally Gray Summary
- Ally Gray, based in Glasgow, GB, is currently a Principal Program Manager at Amazon. Ally Gray brings experience from previous roles at Amazon, Sky and Parseq. With a robust skill set that includes Team Leadership, Call Center, Contact Centers, Workforce Management, Service Delivery and more. Ally Gray has 3 emails on RocketReach.
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