Allianah A. Email
Technical Support Analyst @ Danet Technology
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Allianah A. Location
- Valenzuela, NCR, PH
Allianah A. Work
- Technical Support Analyst @ (July 2025 - Present)
- Technical Support Analyst @ (September 2022 - September 2024)
- Technical Support Engineer Level 2 @ (August 2019 - August 2022)
- Technical Support Engineer Level 1 @ (May 2018 - August 2019)
- Technical Solutions Specialist @ (June 2014 - December 2017)
Allianah A. Education
- Trinity University of Asia
Bachelor of Science - BS (Information Technology)
2009-2013
Allianah A. Skills
- Active Directory
- Active Directory Experience
- Adobe Photoshop
- Analytical Skills
- Attention to Detail
- Business Understanding
- Client Onboarding
- Cloud Applications
- Cloud Services
- Communication
- Computer Hardware Troubleshooting
- Computer Science
- Computerized System Validation (CSV)
- Customer Escalation Management
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Management
- Customer Support
- Documentation
- Help Desk Support
- High Pressure
- High-Pressure Situations
- IT Escalation
- IT Hardware Support
- IT Management
- IT Operations
- IT Service Management
- Information Technology
- Internet Protocol Suite (TCP/IP)
- Leadership
- Local Area Network (LAN)
- Lotus Notes
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Exchange
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Products
- Microsoft Teams Admin
- Microsoft Visual Studio C++
- Office 365
- Operating Systems
- Operational Excellence
- Oral Communication
- Problem Solving
- Service Desk
- Service Levels
- Service-Level Agreements (SLA)
- ServiceNow
- Skill Development
- Teamwork
- Technical Support
- Troubleshooting
- Written Communication
Allianah A. Summary
- Allianah A., based in Valenzuela, NCR, PH, is currently a Technical Support Analyst at Danet Technology. Allianah A. brings experience from previous roles at Cognizant Microsoft Business Group, Datacom and Atos. Allianah A. holds a 2009 - 2013 Bachelor of Science - BS in Information Technology @ Trinity University of Asia. With a robust skill set that includes Active Directory, Active Directory Experience, Adobe Photoshop, Analytical Skills, Attention to Detail and more.
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