Alkira Software Pty Ltd Information

Alkira have spent many years building a voice workflow engine to support conversation design and ease the development process. We have the ability to publish complex voice experiences to both Google and Alexa simultaneously while maintaining and reporting within our own eco-systems. Our voice engine has built-in: Context-sensitive help, Escalating error messages, The ability to navigate around, Error trapping and recovery, Context switching, User preferences, Bank grade security And much more. Our system allows more flexible conversation design than is currently offered by the native DialogFlow or Alexa Skills platform resulting in a better user experience. We use the strengths of the existing platforms (voice recognition, NLP, slot filling) where appropriate, but beyond that our voice apps are set to mostly "pass through"​ to our system where we handle all workflow management. From a business perspective this means you will save time and money on backend development and can spend more time on results driven conversational experiences for your business. From discovery to conversion we can help you develop a voice strategy for each step of the customer journey. We also offer deep reporting and guidance around optimisation after launch, so give us a call to go beyond skills and actions! 07 5351 1271