Senior Client Operations Manager @ (August 2014 - February 2018)
Manager, Client Implementation and Business Analyst - Healthcare @ Oracle Transcription, Inc. (June 2011 - August 2014)
Director, Client Services and Implementation @ American Transcription Solutions, Inc. (May 2009 - August 2011)
Manager, Client Implementation and Business Analyst @ American Transcription Solutions, Inc. (March 2007 - May 2009)
Lead Client Service Specialist and Business Analyst @ American Transcription Solutions, Inc. (January 2006 - March 2007)
Business Analyst @ MT-World, Inc. (January 2004 - January 2006)
Alison Shepherd Education
University of Florida
(Healthcare Information Management)
2003-2004
St. Petersburg College
Associate of Arts - AA (Business Administration and Management, General)
2001-2003
Alison Shepherd Skills
Integration
Enterprise Software
Training
Management
Software Implementation
Healthcare Information Technology
Analysis
Healthcare
Business Analysis
Informatics
Radiology
EHR
Account Management
HIPAA
Process Improvement
Healthcare Management
Manage Client Relationships
Client Development
Workflow Analysis
Workflow Implementation
Dictation/Transcription Systems
Creative Problem Solving
Technology Integration
Client Education
Software Consulting
Client Services
Software Documentation
Healthcare Industry
Vendor Management
RIS/PACS
Electronics System Integration
Manage Complex Projects
Problem Analysis
Electronic Workflows
Client Relations
Long-term Customer Relationships
Strategic Human Resources Leadership
Technology Needs Analysis
HRIS
HR Strategy
HR Management
Data Analysis
Problem Solving
Risk Management
Managing Workflow
Leadership
Customer Relationship Management (CRM)
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Business Process Improvement
Healthcare Information Technology (HIT)
Alison Shepherd Summary
Alison Shepherd, based in Florida, United States, is currently a Enterprise Customer Success Manager at Verizon Connect. Alison Shepherd brings experience from previous roles at SumTotal Systems, Oracle Transcription, Inc. and American Transcription Solutions, Inc.. Alison Shepherd holds a 2003 - 2004 University of Florida. With a robust skill set that includes Integration, Enterprise Software, Training, Management, Software Implementation and more. Alison Shepherd has 2 emails and 4 mobile phone numbers on RocketReach.
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