Alison Ratcliffe Email & Phone Number
Head of Service Delivery @ EG Group
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Alison Ratcliffe Location
- Manchester, England, GB
Alison Ratcliffe Work
- Head of Service Delivery @ (October 2024 - Present)
- IT Service Delivery Manager @ (May 2024 - October 2024)
- IT Service Management Specialist @ (May 2024 - May 2024)
- Senior Product Manager, Systems @ (January 2023 - November 2023)
- Head of Risk and Standards @ (October 2020 - January 2023)
- Head of IS Transformation, New Business and Mobilisation @ (May 2019 - May 2020)
- Head of Applications @ (September 2018 - May 2019)
- Head of Operational Solutions @ (December 2013 - September 2018)
- Operational Solutions Manager @ (September 2010 - December 2013)
- IT Applications Team Leader @ (August 2006 - September 2010)
- Software Support Team Leader @ (July 2000 - August 2006)
- IT Applications Support Analyst @ GIAS UK (September 1986 - June 2000)
Alison Ratcliffe Education
- Bolton Technical College
B Tech Diploma (Hotel, Motel, and Restaurant Management)
1982-1984
Alison Ratcliffe Skills
- Change Management
- Service Improvement
- Business Analysis
- Service Management
- Incident Management
- Stakeholder Management
- Problem Management
- PRINCE2
- Service Delivery
- Sla
- Integration
- ITIL
- IT Solutions
- Business Process Improvement
- Project Delivery
- SharePoint
- Team Management
- Outsourcing
- Risk Management
- IT Service Management
- Service Desk
- Business Process
- Leadership
- Operations Management
- Management
- Facilities Management
- Contract Management
- IT Management
- Team Leadership
- Commercial Management
- Building Services
- Project Planning
- Resource Management
- Service Level Agreements
- Project Management
- Contract Negotiation
- Account Management
- Customer Service
- Stakeholder Engagement
- JavaScript
- Business Strategy
- Strategic Planning
- Customer Service Management
- Java
- Service Level Agreements Sla
Alison Ratcliffe Summary
- Alison Ratcliffe, based in Manchester, England, GB, is currently a Head of Service Delivery at EG Group. Alison Ratcliffe brings experience from previous roles at EG Group and CIT Group Ltd. Alison Ratcliffe holds a 1982 - 1984 B Tech Diploma in Hotel, Motel, and Restaurant Management @ Bolton Technical College. With a robust skill set that includes Change Management, Service Improvement, Business Analysis, Service Management, Incident Management and more. Alison Ratcliffe has 1 emails on RocketReach.
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