Alison Gordon Email & Phone Number
Senior Manager, North American Customer Support and Operations @ RLDatix
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Alison Gordon Location
- Toronto, ON, CA
Alison Gordon Work
- Senior Manager, North American Customer Support and Operations @ (June 2021 - Present)
- Senior Customer Success Manager - RLDatix @ (January 2019 - January 2021)
- Senior Client Manager @ RL Solutions (September 2015 - January 2019)
- Senior Producer and Account Manager @ Northern Lights Direct (October 2004 - August 2015)
- Marketing Communications Coordinator @ (September 2002 - December 2003)
Alison Gordon Education
- Humber College
Post Graduate Certificate (Public Relations)
2000-2001 - Queen's University
BA (Psychology)
1995-1999
Alison Gordon Skills
- Software as a Service (SaaS)
- Customer Engagement
- Customer Satisfaction
- Communication
- Account Management
- Client Services
- Project Management
- Management
- Client Relations
- Marketing Communications
- Production Managment
- Direct Marketing
- Direct Response Television
- Integrated Marketing
- Copy Editing
- Digital Marketing
- Public Speaking
- Public Relations
- Event Management
- Post Production Management
- Analytical Skills
- Budget Management
- Build Strong Relationships
- Building Relationships
- Business Reviews
- Call Center Development
- Client Relationship Management
- Coaching
- Contact Centers
- Cross-functional Collaborations
- Customer Adoption Strategy
- Customer Base
- Customer Escalation Management
- Customer Experience
- Customer Lifecycle Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Success Management
- Customer Support
- Customer Support Leadership
- Customer Support Management
- Customer Support Operations
- Customer-Focused Selling
- Data Analysis
- Digital Strategy
- Employee Engagement
- Escalations Management
- Incident Management
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Long-term Customer Relationships
- Operations Management
- Performance Improvement
- Performance Metrics
- Salesforce Sales Cloud
- Salesforce.com
- Software Project Management
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Strategy Implementation
- Team Leadership
- Time Management
- Value Realization
- Voice of the Customer
- Workload Prioritization
- Written Communication
- Zendesk
- Zendesk Customer Service Software
- Zendesk Explore
- Customer Relationship Management Crm
- Social Media
- Advertising
- Online Advertising
- Proposal Development
- Social Media Marketing
- Marketing Strategy
- Customer Relationship Management
Alison Gordon Summary
- Alison Gordon, based in Toronto, ON, CA, is currently a Senior Manager, North American Customer Support and Operations at RLDatix. Alison Gordon brings experience from previous roles at RLDatix, RL Solutions and Northern Lights Direct. Alison Gordon holds a 2000 - 2001 Post Graduate Certificate in Public Relations @ Humber College. With a robust skill set that includes Software as a Service (SaaS), Customer Engagement, Customer Satisfaction, Communication, Account Management and more. Alison Gordon has 2 emails and 1 mobile phone numbers on RocketReach.
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