Alisa Walker Email

Alisa Walker Skills

• Active listening and empathy
• Adaptability and Flexibility
• Administrative Organization
• Analytical Thinking
• Attention to Detail
• Auto loan servicing and portfolio management
• Automated Testing
• Business Process Improvement
• CFPB, RESPA, TILA, ECOA, and FDCPA compliance
• Client relationship management
• Communication & report writing
• Confidentiality
• Conflict resolution and negotiation
• Critical Thinking
• Customer retention and satisfaction
• Data analysis & reporting (Excel, Power BI, or SQL)
• Financial analysis and risk assessment
• Integrity and Ethical Standards
• Investor and agency guidelines (Fannie Mae, Freddie Mac, FHA, VA)
• Knowledge of Notary Laws and Procedures
• Licensed Texas All-Lines Adjuster
• Loan processing and underwriting support
• Mortgage loan origination and servicing
• Mortgage servicing and origination knowledge
• Operations Management
• Organization and Record Keeping
• Payment processing and account reconciliation
• Policy & Procedure Review
• Process improvement & gap analysis
• Quality Assurance Testing
• Quality assurance and compliance monitoring
• Regulatory Research
• Regulatory compliance analysis
• Residential lending guidelines (Fannie Mae, Freddie Mac, FHA, VA)
• Risk Assessment & Mitigation
• Root cause analysis and issue resolution
• Strong Communication
• Time Management
• Verification and Validation (V&V)
• Xactimate