Customer Support Specialist @ (October 2023 - January 2025)
Technical Support Analyst @ (September 2022 - September 2023)
Account Manager @ (February 2021 - August 2022)
English Tutor @ (January 2018 - January 2020)
Alina Education
Ternopil National Pedagogical University
Bachelor's degree (Foreign Languages and Literatures, General)
2018-2022
Alina Skills
Accounting
Amazon Web Services (AWS)
Analytical Skills
Communication
Contact Centers
Cultural Awareness
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Support
Customer-Focused Service
Data Analysis
Databases
Easily Adaptable
Engineering
Flexible Approach
Freshdesk
HubSpot
Information Technology
Intercultural Communication
Jira
Key Metrics
Leadership
Microsoft Excel
Microsoft Office
Microsoft SQL Server
Online Support
Plain English
Problem Solving
Project Management
Quality Assurance
Relationship Building
SQL
Sales
Self-employment
Service Desk Management
SharePoint
Strategic Planning
Teaching English as a Foreign Language
Teamwork
Technical Support
Ticketing Systems
Time Management
Troubleshooting
Value Based Selling
Written Communication
Zendesk
Alina Summary
Alina, based in United Kingdom, is currently a Associate Product Owner at MANTIS. Alina brings experience from previous roles at MANTIS, Selazar, Relokia and BUKI - marketplace for tutoring. Alina holds a 2018 - 2022 Bachelor's degree in Foreign Languages and Literatures, General @ Ternopil National Pedagogical University. With a robust skill set that includes Accounting, Amazon Web Services (AWS), Analytical Skills, Communication, Contact Centers and more. Alina has 1 emails on RocketReach.
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