Alice Pope Email & Phone Number
Vice President, Global Device, Digital and Alexa Support (D2AS) @ Amazon
Alice Pope's Location
Austin, TX, US
Alice Pope's Work
- Vice President, Global Device, Digital and Alexa Support (D2AS) @ Amazon
- Incoming Board Member- College of Engineering @ University of Maryland
- SVP, Global Head of Merchant, Account Support and Consumer Contact Centers (Client Care) @ Visa
- Vice President, Head of Enterprise Complaints @ USAA
- SVP, Head of Contact Center and Customer Experience Officer @ First Horizon Bank
- Sr. Director Head of Customer Advocacy @ Capital One
- Director Developer Division and Global Group Manager - IT Pro Customer Service @ Microsoft
- Worldwide Client Services Leader and Six Sigma Master Black Belt @ Johnson & Johnson
- Research and Manufacturing Operations and Lean and Six-sigma Leader @ Eastman Kodak Company
Alice Pope's Education
- UNC Kenan-Flagler Business School
MBA
- University of Maryland College Park
BS (Chemical Engineering)
- Harvard Business School
Women's Leadership Forum
- The Wharton School
Certificate (Fintech Revolution: Transformative Financial Services and Strategies)
Alice Pope's Skills
- Six-Sigma Process Excellence (DMAIC and DFSS
- Call Center Management
- Cross-functional Team Leadership
- Operations Management
- Customer Experience Management
- Multiple Sites
- Risk Management
- Associate Engagement
- Customer Advocacy
- Business Analysis
Alice Pope's Summary
Alice Pope, based in Austin, TX, US, is currently a Vice President, Global Device, Digital and Alexa Support (D2AS) at Amazon, bringing experience from previous roles at University of Maryland, Visa, USAA and First Horizon National Corporation. Alice Pope holds a MBA @ UNC Kenan-Flagler Business School. With a robust skill set that includes Six-Sigma Process Excellence (DMAIC and DFSS, Call Center Management, Cross-functional Team Leadership, Operations Management, Customer Experience Management and more, Alice Pope contributes valuable insights to the industry. Alice Pope has 3 emails on RocketReach.
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