Aliasgar Rangwala Email

Group Manager Operations @ WNS

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Aliasgar Rangwala Location

Maharashtra, India

Aliasgar Rangwala Work

Group Manager Operations @ (December 2020 - Present)
Group Operations Manager @ (December 2020 - Present)
Deputy Manager @ (December 2020 - November 2024)
Assistant Manager @ (January 2018 - January 2020)
Assistant Manager @ (July 2015 - May 2017)
Sr. Team Leader @ Startouch Infoservices Pvt. Ltd. (July 2014 - May 2015)
Team Lead @ (January 2013 - January 2015)
Team Leader @ Lester Infoservices. (January 2013 - January 2014)
Team Leader @ (January 2010 - January 2013)
Team Lead @ Hutchinson 3G (January 2006 - January 2012)
Customer Care Representative @ Efunds International (January 2004 - January 2006)

Aliasgar Rangwala Education

Wilson College
HSC (Biology, General)
1998-2000
Dunnes Institute
ICSE
1983-1994
eiilm university
Bachelor of Commerce (B.Com.) (Business/Commerce, General)

Aliasgar Rangwala Skills

Accountability
Adept problem-solver
Analytical Skills
Attention to Detail
Attrition Reduction
Aviation
Building Long-term Relationships
Business Analysis
Business Process Improvement
Business Process Management
Business Reviews
Call Centers
Career Development Coaching
Channel Optimization
Client Issue Resolution
Client Relations
Client Services
Collaborative Leadership
Communication
Compliance Procedures
Constructive Feedback
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Operations
Daily Operations
Data Analysis
Data Presentation
Decision-Making
Delegation
Development of Strategy
Diversity and Inclusion
Emotional Intelligence
Employee Engagement
Employee Recognition
Employee Relations
Employee Rewards Programs
Finance
Financial Support
High Performance Teams
Inclusive Team Leadership
Interpersonal Leadership
Interpersonal Skills
Interviews
Key Metrics
Key Performance Indicators
Leadership
Microsoft Excel
Multi-channel Campaign Management
Multi-task & Handle High-volume Workloads
Negotiation
New Hire Processes
Operating Efficiencies
Operational Efficiency
Operational Excellence
Operations
Operations Management
Operations Process Improvement
People Development
People Management
Performance Management
Performance Metrics
Performance Reviews
Planning Budgeting & Forecasting
Presentation Skills
Proactive Monitoring
Problem Solving
Process Analysis
Process Quality Improvement
Professional Communication
Quality Assurance
Quality Auditing
Quality Control Management
RCA
Regulatory Compliance
Renewal Retention
Report Preparation
Retention Strategies
Rewards Programs
SLA
Service Level Management
Service Levels
Spoken English
Staff Development
Standard Operating Procedure (SOP)
Standards Development
Strategic Data Analysis
Supervisory Skills
Team Leadership
Team Management
Team Motivation
Team Performance
Teamwork
Technical Product Sales
Technical Sales Support
Transition Management
Vendor Management
Written Communication

Aliasgar Rangwala Summary

Aliasgar Rangwala, based in Maharashtra, India, is currently a Group Manager Operations at WNS. Aliasgar Rangwala brings experience from previous roles at WNS, Interglobe Technologies Pvt. Ltd (IGT Solutions) and Aegis Limited. Aliasgar Rangwala holds a 1998 - 2000 HSC in Biology, General @ Wilson College. With a robust skill set that includes Accountability, Adept problem-solver, Analytical Skills, Attention to Detail, Attrition Reduction and more. Aliasgar Rangwala has 1 emails on RocketReach.