2022 -
2024 Customer Success Manager - Direct Accounts @
2020 -
2022 Customer Success Manager - SMB @
2018 -
2020 Client Relations Specialist @
2017 -
2018 Team Lead Operations - Customer relations @
2016 -
2017 Senior Customer Service Representative @
Ali U. Education
Bahria University
Bachelor's degree (Computer Engineering)
2016
-
2020
M.A Jinnah college Jhelum
FSC (Pre-Engineering)
2012
-
2014
Ali U. Skills
Google My Business Messages Feature
Blazeo Smart Scheduler
HubSpot
Customer Feedback Management
Renewal and Upsell Management
Customer Advocacy
Key Account Relationships
Business-to-Business (B2B)
retention
Customer Success
Sales Cycle Management
Product Demonstration
FinTech
Lead Generation
Fleet Management
Customer Service
Churn Management
Data Analysis
Analytical Skills
Business Analysis
Software as a Service (SaaS)
Auditing
Problem Solving
Customer Relationship Management (CRM)
Customer Retention
Strategy
Customer Follow-Up
Customer Engagement
Customer Loyalty
Account Management
Customer Experience
Inbound Marketing
Customer Satisfaction
Phone Etiquette
Troubleshooting
Order Processing
Contact Centers
Salesforce.com
Technical Support
Salesforce Lightning
Via voice
Audio Transcription
voice typing
Customer Support
Ali U. Summary
Ali U., based in Islamabad, PK, is currently a Implementation Consultant at AutoLeap. Ali U. brings experience from previous roles at Blazeo (formerly ApexChat), ApexChat, Motive and ibex. Pakistan. Ali U. holds a 2016 - 2020 Bachelor's degree in Computer Engineering @ Bahria University. With a robust skill set that includes Google My Business Messages Feature, Blazeo Smart Scheduler, HubSpot, Customer Feedback Management, Renewal and Upsell Management and more. Ali U. has 1 emails on RocketReach.
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