Service Project Manager @ Ministry of Foreign Affairs/Smart World (January 2012 - February 2014)
Service Delivery Manager @ (January 2012 - February 2014)
Operations Manager @ (July 2010 - February 2012)
Team Lead @ (July 2009 - July 2010)
Operations Administrations Officer @ National Bank of Abu Dhabi (February 2009 - July 2009)
Administrative Officer @ National Bank of Abu Dhabi (January 2008 - December 2009)
IT Help Desk Team Leader and System Analyst @ (October 2007 - November 2008)
System Analyst and Programmer @ (August 2005 - October 2007)
Systems Administrator and Lotus Notes Domino Administrator @ (June 2003 - August 2005)
System Analyst @ Oman Insurance (January 2002 - December 2008)
Ali Sheikh Education
Al-Zaytoonah University
Bachelor of Computer Science
University of Atlanta
Master of Business
Ali Sheikh Skills
ITIL
Service Delivery
PMP
Management
IT Service Management
Team Leadership
IT Management
Six Sigma
IT Operations
Vendor Management
Team Management
Project Management
Data Center
Operations Management
Sla
Incident Management
Business Analysis
Customer Service
Troubleshooting
Integration
Leadership
Solution Selling
Microsoft Office
Telecommunications
Change Management
Service Management
Security
IT Strategy
Service Desk
Requirements Analysis
Pre-sales
BMC Remedy
PMO
Problem Solving
ISO 20000
Quality Assurance
Process Improvement
Disaster Recovery
Customer Relations
Business Management
IT Governance
PowerPoint
Networking
Engineering Support
System Engineering
Support
Java
Pre Sales
Ali Sheikh Summary
Ali Sheikh, based in Abu Dhabi, United Arab Emirates, is currently a Sr. Director Project Delivery and Service integration at Etisalat UAE. Ali Sheikh brings experience from previous roles at e& - etisalat, Ministry of Foreign Affairs/Smart World, Smart World and Wipro Technologies. Ali Sheikh holds a Bachelor of Computer Science @ Al-Zaytoonah University. With a robust skill set that includes ITIL, Service Delivery, PMP, Management, IT Service Management and more. Ali Sheikh has 2 emails and 4 mobile phone numbers on RocketReach.
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