Ali Elshazly Email
Operations Manager @ Guide Consultants
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Ali Elshazly Location
- Cairo, Cairo Governorate, EG
Ali Elshazly Work
- Operations Manager @ (November 2024 - Present)
- Contact Center Supervisor @ (May 2023 - November 2024)
- Associate Manager @ (October 2022 - April 2023)
- Senior Team Lead @ (January 2022 - September 2022)
- Customer Care Team Lead @ (June 2019 - January 2022)
- Senior Travel Consultant @ (October 2018 - June 2019)
- Customer Service Representative @ (January 2018 - October 2018)
- Data Validation Specialist @ (June 2015 - June 2016)
- Customer Service Representative @ (February 2015 - April 2015)
Ali Elshazly Education
- New Cairo Academy
Bachelor of Business Administration - BBA (Accounting and Finance)
2012-2016
Ali Elshazly Skills
- Accountability
- Amadeus GDS
- Analytical Skills
- Brand Strategy
- Business Analysis
- Business Development
- Business Process Improvement
- Business Strategy
- C#
- C++
- Call Monitoring
- Coaching
- Communication
- Consumer Relations
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- DAX
- Dashboard Builder
- Data Analysis
- Data Modeling
- Data Validation
- Decision-Making
- Delegation
- Delivery Performance
- Emotional Intelligence
- Entrepreneurship
- Excel Dashboards
- Flights
- Gap Analysis
- HTML5
- High Performance Teams
- Interpersonal Skills
- Introduction to SQL
- Key Metrics
- Leadership
- Leadership Development
- Loops
- Methods
- Microsoft Excel
- Microsoft Office
- Microsoft Power BI
- Microsoft Power Query
- Microsoft PowerPoint
- Microsoft Word
- Online Support
- Operational Excellence
- Operations Management
- Organizational Culture
- Organizational Leadership
- People Management
- Performance Analysis
- Performance Dashboards
- Performance Monitoring
- Post Campaign Analysis
- PowerPivot
- Problem Solving
- Process Improvement
- Productivity Improvement
- Project Management
- Relational Data Modeling
- Relational Databases
- Reporting & Analysis
- Resiliency
- Salesforce Lightning
- Scheduling
- Self-regulation
- Service-Level Agreements (SLA)
- Strategic Planning
- Supervisory Skills
- Syntax
- Tableau
- Team Leadership
- Team Motivation
- Teamwork
- Technical Support
- Time Management
- Training
- Travel
- UK ETA
- Visas
- Workload Prioritization
Ali Elshazly Summary
- Ali Elshazly, based in Cairo, Cairo Governorate, EG, is currently a Operations Manager at Guide Consultants. Ali Elshazly brings experience from previous roles at almatar | المطار, Sutherland and Almosafer. Ali Elshazly holds a 2012 - 2016 Bachelor of Business Administration - BBA in Accounting and Finance @ New Cairo Academy. With a robust skill set that includes Accountability, Amadeus GDS, Analytical Skills, Brand Strategy, Business Analysis and more.
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