Alexandra Jackson Email & Phone Number
Director, Enterprise Change Management and ITSM Support @ BMO
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Alexandra Jackson Location
- Burlington, ON, CA
Alexandra Jackson Work
- Director, Enterprise Change Management and ITSM Support @ (September 2021 - Present)
- Director - Change, Release and Asset Management @ (January 2017 - September 2021)
- Manager, Change Management @ (July 2012 - July 2014)
- Manager, IT Governance - Change, Configuration and Service Catalog Management @ (July 2014 - December 2016)
- Manager, IT Governance - Incident, Problem and Event Management @ (July 2014 - December 2014)
- Manager, Change and Release Management @ (September 2007 - July 2012)
Alexandra Jackson Education
- Global Knowledge
Coach Coach Coach (Active Leadership)
2015-2015 - Global Knowledge
ITIL Expert (ITIL Expert)
2012-2015 - Global Knowledge
The Power of Influence in the Workplace (IT Leadership)
2015-2015 - CTE
COBIT 5 (Information Technology)
2014-2014 - Global Knowledge
ITIL Expert - Managing Across the Lifecycle (Information Technology)
2014-2014 - Global Knowledge
Active Leadership (Leadership)
2014-2014 - Global Knowledge
ITIL Intermediate V3 Service Offerings and Agreements (Information Technology)
2013-2013 - Global Knowledge
ITIL Intermediate V3 Release Control and Validation (Information Technology)
2013-2013 - Global Knowledge
ITIL Intermediate V3 Operational Support and Analysis (Informtaion Technology)
2013-2013 - Global Knowledge
ITIL Intermediate V3 Planning (Protection and Optimization, Information Technology)
2012-2012 - LEARNING TREE
ITIL Foundations Certification V3 (Information Technology)
2011-2011 - LEARNING TREE
ITIL Practitioner for Service Desk (Incident & Problem Management, Service Desk, Incident and Problem)
2009-2009 - LEARNING TREE
ITIL Practitioner for Change (Configuration & Release Management, Change, Configuration and Release)
2008-2008 - NEXIENT
ITIL Foundations Certification (Quintegrator, ITIL)
2007-2007 - ERNST&YOUNG
Project Management (Navigator, )
1993-1993 - Universidade Técnica de Lisboa
Business Administration (Business Administration)
1987-1992
Alexandra Jackson Skills
- Event Planning
- Project Management
- Public Relations
- Change Management
- Process Improvement
- Metrics Reporting
- ITIL Certified
- Release Management
- SDLC
- KPI implementation
- Data Center
- ITIL
- Incident Management
- Business Analysis
- Vendor Management
- Performance Metrics
- Process Flow Documentation
- IT Operations
- ITIL Process Implementation
- Project Planning
- Governance
- Business Process Improvement
- Management
- Software Development Life Cycle Sdlc
- Process Engineering
- Service Delivery
- Integration
- IT Management
- IT Service Management
Alexandra Jackson Summary
- Alexandra Jackson, based in Burlington, ON, CA, is currently a Director, Enterprise Change Management and ITSM Support at BMO Financial Group. Alexandra Jackson brings experience from previous roles at Finastra and eHealth Ontario. Alexandra Jackson holds a 2015 - 2015 Coach Coach Coach in Active Leadership @ Global Knowledge. With a robust skill set that includes Event Planning, Project Management, Public Relations, Change Management, Process Improvement and more. Alexandra Jackson has 1 emails on RocketReach.
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