Alexander Ligowski Email
Head of Operational Excellence @ Ratepay
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Alexander Ligowski Location
- Munich, BY, DE
Alexander Ligowski Work
- Head of Operational Excellence @ (January 2020 - Present)
- Team Lead Procurement and Operational Excellence @ (March 2022 - Present)
- Senior Operations Manager and Lead Manager Procurement (Interim) @ (October 2021 - March 2022)
- Senior Operations Manager @ (April 2021 - January 2022)
- Operations Manager @ (February 2020 - April 2021)
- Head of Service Management Office @ (January 2017 - December 2019)
- Head of Customer Service @ Various (January 2015 - January 2017)
- Co-Founder and Head of Music @ (January 2010 - January 2015)
- Senior Process Manager @ (January 2012 - January 2014)
- Manager Content Operations Europe @ (January 2009 - January 2012)
- Managing Director and Head of A and R and Product @ Millennium Records UK (January 2003 - January 2009)
- A and R and Produktmanager @ Nova Tekk GmbH (January 1996 - January 2001)
Alexander Ligowski Education
- Ruhr-Universität Bochum
Alexander Ligowski Skills
- AI Strategy & Transformation
- Agentische KI-Entwicklung
- Agile Führung
- Agile Methoden
- Agile- und Wasserfallmodell
- Analytische Fähigkeiten
- Beratung
- Beschaffungswesen
- Business-to-Business (B2B)
- Consulting
- Content-Entwicklung
- Content-Management
- Content-Strategie
- Customer Engagement
- Customer Experience (CX)
- Customer Experience Strategy
- Customer-Experience-Management
- Customer-Relationship-Management (CRM)
- Deutsch
- Direktorenebene
- E-Commerce
- Englisch
- Finanzdienstleistungen
- Führung multikultureller Teams
- Gen Ai
- Geschäftsprozessmanagement
- IT-Service-Management
- ITIL
- Incident Management
- Internationale Beziehungen
- KI-Agenten
- KPI-Implementierung
- Kennzahlen
- Kompetenzmanagement
- Kulturelle Veränderungen
- Kultureller Wandel
- Kundenbeziehungen
- Kundendienst-Management
- Kundenerfahrung
- Kundenservice
- Kundenzufriedenheit
- Künstliche Intelligenz (KI)
- LLM Deployment
- Logistikmanagement
- Managementberatung
- Marketing
- Menschenführung
- Operations
- Operative Exzellenz
- Optimierung
- Organisationsentwicklung
- Produktmanagement
- Projektmanagement
- Prompt Engineering
- Prozessoptimierung
- Präsentationen
- Rollout
- Schulung
- Scrum
- Service Betrieb
- Six Sigma
- Six Sigma Green Belt
- Stakeholder-Engagement
- Start-ups
- Strategie
- Strategische Beratung
- Teamführung
- Teammanagement
- Unternehmensstrategie
- Vereinbarungen zum Servicelevel (SLA)
- Verhandlungsführung
- Workshops
- process
- Öffentliche Verwaltung
Alexander Ligowski Summary
- Alexander Ligowski, based in Munich, BY, DE, is currently a Head of Operational Excellence at Ratepay. Alexander Ligowski brings experience from previous roles at Ratepay. Alexander Ligowski holds a Ruhr-Universität Bochum. With a robust skill set that includes AI Strategy & Transformation, Agentische KI-Entwicklung, Agile Führung, Agile Methoden, Agile- und Wasserfallmodell and more.
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