Alexander Klos Email
Customer Service Manager @ Cinemo
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Alexander Klos Location
- Karlsruhe, BW, DE
Alexander Klos Work
- Customer Service Manager @ (September 2024 - Present)
- Head of Support @ KNIME (February 2023 - September 2024)
- Team Lead Customer Support EMEA @ (September 2021 - February 2023)
- Client Care Consultant @ (October 2019 - September 2021)
- Technical Consultant @ (August 2018 - September 2019)
- Support Engineer @ (November 2015 - August 2018)
Alexander Klos Education
- Heinrich Hertz Schule Karlsruhe
IT Systemelektroniker (IHK) (Information Technology)
2012-2015
Alexander Klos Skills
- Backlog Management
- Business Insights
- Business-to-Business (B2B)
- CAS genesisWorld
- Coaching
- Collaborative Problem Solving
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Driving Results
- Emotional Intelligence
- Engagement
- English
- Event Management Software
- German
- Help Desk Support
- Hiring
- ITIL
- ITIL v5
- Incident Management
- Information Technology
- Key Performance Indicators
- Leadership
- Microsoft SQL Server
- Objectives and Key Results (OKRs)
- Performance Motivation
- PostgreSQL
- Product Service
- Software as a Service (SaaS)
- Strategy
- Support Services
- Team Development
- Team Leadership
- Team Management
- Ticketing Systems
- Understand & Convey Complex Information
Alexander Klos Summary
- Alexander Klos, based in Karlsruhe, BW, DE, is currently a Customer Service Manager at Cinemo. Alexander Klos brings experience from previous roles at KNIME, Ungerboeck and CAS Software AG. Alexander Klos holds a 2012 - 2015 IT Systemelektroniker (IHK) in Information Technology @ Heinrich Hertz Schule Karlsruhe. With a robust skill set that includes Backlog Management, Business Insights, Business-to-Business (B2B), CAS genesisWorld, Coaching and more. Alexander Klos has 1 emails on RocketReach.
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