Alexander Grachev Email & Phone Number
Customer Experience Director, Board member @ NovaPay
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Alexander Grachev Location
- Kyiv, Kyiv city, UA
Alexander Grachev Work
- 2023 -now Customer Experience Director, Board member @
- 2020 -2023 Customer Service Department Director @
- 2017 -2020 Customer Experience and OMNI Director @
- 2016 -2017 Veon Group Customer Care trasformation manager @
- 2015 -2017 Customer Care department Director @
- 2014 -2015 IVR and Knowledge Base Development Department Head @
- 2012 -2014 Leading Sales and Service Project and Product Manager @
- 2007 -2012 IT support department head @
- 2005 -2007 IT Support Team Leader @
- 2000 -2005 Contact Center Engineer @
- 1998 -2000 Customer Care Representative @
Alexander Grachev Education
- Bad Harzburger Management Schule/ International Management Academy
Project Management professional
2012-2013 - 2003-2006: The Interregional Academy of Personnel Management (IAPM)
Magister (Management of human resources; International relationship)
2003-2006 - Kyiv Humanitarian Institute
Magister (International law)
1993-1999
Alexander Grachev Skills
- Call Center
- ITIL
- IVR
- KPI
- Key Performance Indicators
- Project Management
- Change Management
- GSM
- Operating Systems
- Team Management
- Mobile Devices
- Outsourcing
- VoIP
- Troubleshooting
- 2G
- Workforce Management
- IP
- Contact Centers
- Software Project Management
- Project Planning
- Analysis
- IT Management
- Customer Experience
- Cisco Technologies
- Customer Service
- Product Management
- Broadband
- Business Analysis
- Management
- Cross-functional Team Leadership
- Telecommunications
- Performance Management
- VAS
- BSS
- CRM
- GPRS
- SS7
- Pre-sales
- Business Process
- Team Leadership
- Requirements Analysis
- Wireless
- UMTS
- Business Process Improvement
- SIP
- SMS
- MPLS
- Sales
- Telemarketing
- TCP/IP
- Pre Sales
- Microsoft Office
- Leadership
- Cross Functional Team Leadership
- Research
- Strategy
- Training
- Engineering
- PowerPoint
Alexander Grachev Summary
- Alexander Grachev, based in Kyiv, Kyiv city, UA, is currently a Customer Experience Director, Board member at NovaPay. Alexander Grachev brings experience from previous roles at DTEK Grids, MegaFon, VEON and Київстар. Alexander Grachev holds a 2012 - 2013 Project Management professional @ Bad Harzburger Management Schule/ International Management Academy. With a robust skill set that includes Call Center, ITIL, IVR, KPI, Key Performance Indicators and more. Alexander Grachev has 3 emails and 1 mobile phone numbers on RocketReach.
Looking for a different Alexander Grachev?
Find contact details for 700 million professionals.
Others Named Alexander Grachev
Alexander Grachev
Manager of Business Development
Khimki, МО, RU
Alexander Grachev
Head of Marketing
Miami, FL, US
Top NovaPay Employees
Alexander Grachev
Customer Experience Director, Board member
Kyiv, Kyiv city, UA
Nikolay Chumakov
Product Owner
Ukraine
Mariana Fitkovska
Head of PMO
Kyiv, UA
Tetiana Petruk
Head of Learning and Development
Vinnytsia, UA
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co