Alexander Grachev Location
Kyiv, Kyiv city, UA
Alexander Grachev Work
- 2023 - now Customer Experience Director, Board member @ NovaPay
- 2020 - 2023 Customer Service Department Director @ Dtek Grids
- 2017 - 2020 Customer Experience and OMNI Director @ MegaFon
- 2016 - 2017 Veon Group Customer Care trasformation manager @ VimpelCom
- 2015 - 2017 Customer Care department Director @ Київстар
- 2014 - 2015 IVR and Knowledge Base Development Department Head @ Київстар
- 2012 - 2014 Leading Sales and Service Project and Product Manager @ Vodafone Ukraine
- 2007 - 2012 IT support department head @ Vodafone Ukraine
- 2005 - 2007 IT Support Team Leader @ Vodafone Ukraine
- 2000 - 2005 Contact Center Engineer @ Vodafone Ukraine
Alexander Grachev Education
- Bad Harzburger Management Schule/ International Management Academy
Project Management professional
2012 - 2013 - 2003-2006: The Interregional Academy of Personnel Management (IAPM)
Magister (Management of human resources; International relationship)
2003 - 2006 - Kyiv Humanitarian Institute
Magister (International law)
1993 - 1999
Alexander Grachev Skills
- Call Center
- ITIL
- IVR
- KPI
- Key Performance Indicators
- Project Management
- Change Management
- GSM
- Operating Systems
- Team Management
Alexander Grachev Summary
Alexander Grachev, based in Kyiv, Kyiv city, UA, is currently a Customer Experience Director, Board member at NovaPay. Alexander Grachev brings experience from previous roles at DTEK Grids, MegaFon, VEON and Київстар. Alexander Grachev holds a 2012 - 2013 Project Management professional @ Bad Harzburger Management Schule/ International Management Academy. With a robust skill set that includes Call Center, ITIL, IVR, KPI, Key Performance Indicators and more. Alexander Grachev has 3 emails and 1 mobile phone numbers on RocketReach.
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Alexander Grachev
Customer Experience Director, Board member at NovaPay
Kyiv, Kyiv city, UA31 -
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