Alex Yu Email & Phone Number
Vice President of Customer Experience and Operations @ Mento
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Alex Yu Location
- Denver, CO, US
Alex Yu Work
- Vice President of Customer Experience and Operations @ (July 2023 - Present)
- Director of Customer Success Programs @ (April 2022 - January 2023)
- Co-Lead and Educator and Consultant and Advisor @ (June 2021 - June 2022)
- Senior Director of Student Engagement (Sales and Retention) @ (September 2019 - April 2022)
- Director of Customer Success @ (July 2018 - September 2019)
- Director of Program Management in Design, Business, and Technology @ (November 2016 - July 2018)
- Senior Manager of Technical Support (Live Classrooms) @ (April 2015 - November 2016)
- Regional Customer Experience Manager @ (January 2014 - April 2015)
- Technical Team Lead @ SerialsSolutions (a ProQuest Company) @ (August 2011 - January 2014)
- International Sales and Customer Support Representative @ (May 2009 - August 2011)
- Campus Day and Summer Orientation Leader @ (October 2005 - April 2008)
Alex Yu Education
- Vanderbilt University
Doctor of Education - EdD (Leadership and Learning in Organizations)
- UNC Kenan-Flagler Business School
Master of Business Administration - MBA (Entrepreneurship, Management, and Operations)
- UW Foster School of Business
Certificate Degree (Business Administration and Management)
- University of Michigan
Bachelor of Arts - BA (Political Science & Sociology (Minor in Environmental Science))
- Stuyvesant High School
Activities and societies: Student Union President (Speech & Debate National Team, Big Sib, ARISTA)
Alex Yu Skills
- Event Production
- Business Development
- Customer Retention
- Diversity & Inclusion
- Product Marketing
- Change Management
- Data Analysis
- Customer Service
- Operations Management
- Strategic Planning
- Project Management
- Organizational Leadership
- Planning Budgeting & Forecasting
- University Teaching
- Presentation Coaching
- Social Entrepreneurship
- Business Strategy
- Customer Education
- Client Retention Programs
- Product Adoption
- Training
- Public Speaking
- Management
- Process Improvement
- Fundraising
- Budgets
- Event Management
- Databases
- Electronic Resources
- Entrepreneurship
- Leadership
- Salesforce.com
- Team Building
- Social Media
- Research
- SaaS
- Microsoft Excel
- Business Process Improvement
- Strategy
- Customer Relationship Management (CRM)
- Program Management
- Curriculum Development
- Design Thinking
- Communication
- Microsoft PowerPoint
- Search Engine Optimization (SEO)
Alex Yu Summary
- Alex Yu, based in Denver, CO, US, is currently a Vice President of Customer Experience and Operations at Mento. Alex Yu brings experience from previous roles at Lattice, Jake Jabs Center for Entrepreneurship and 2U. Alex Yu holds a Doctor of Education - EdD in Leadership and Learning in Organizations @ Vanderbilt University. With a robust skill set that includes Event Production, Business Development, Customer Retention, Diversity & Inclusion, Product Marketing and more. Alex Yu has 3 emails and 2 mobile phone numbers on RocketReach.
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