Alex Terpstra Email
Chief Customer and Employee Care| MT member Customer Care and Operations @ ABN AMRO Bank N.V.
Alex Terpstra's Location
Amsterdam, North Holland, Netherlands
Alex Terpstra's Work
- Chief Customer and Employee Care| MT member Customer Care and Operations @ ABN AMRO Bank N.V.
- Founder and Chair ABN AMRO Cabaret @ ABN AMRO Bank N.V.
- Chief Customer Service Desks| MT member Operations @ ABN AMRO Bank N.V.
- SVP Future Proof Bank Product Rationalisation| Chief Contracting| MT member Operations @ ABN AMRO Bank N.V.
- SVP Customer Experience @ ABN AMRO Bank N.V.
- VP Issue Management @ ABN AMRO Bank N.V.
- VP Transformation 2020 @ ABN AMRO Bank N.V.
- Head of Improvement Management @ ABN AMRO Bank N.V.
- Head of Process Management Fulfilment and Services @ ABN AMRO Bank N.V.
- Head of Operations Fulfilment and Services Amsterdam @ ABN AMRO Bank N.V.
Alex Terpstra's Education
- Erasmus Universiteit Rotterdam
Economics
1993 - 1996 - Hogeschool Utrecht
Bachelor of Commerce (B.Com.) (Commercial Economics)
1989 - 1993
Alex Terpstra's Skills
- Change Management
- Banking
- SEPA
- Team Leadership
- Account Management
- Customer Experience
- Process Improvement
- Performance Management
- Business Process Improvement
- Management
Alex Terpstra's Summary
Alex Terpstra, based in Amsterdam, North Holland, Netherlands, is currently a Chief Customer and Employee Care| MT member Customer Care and Operations at ABN AMRO Bank N.V., bringing experience from previous roles at ABN AMRO Bank N.V.. Alex Terpstra holds a 1993 - 1996 Economics @ Erasmus Universiteit Rotterdam. With a robust skill set that includes Change Management, Banking, SEPA, Team Leadership, Account Management and more, Alex Terpstra contributes valuable insights to the industry. Alex Terpstra has 1 email on RocketReach.
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