Alex S. Email

Customer Experience Manager @ Maximus

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Alex S. Location

Los Angeles, CA, US

Alex S. Work

Customer Experience Manager @ (January 2022 - Present)
Underwriting Account Manager @ (February 2021 - December 2021)
Account Manager @ (January 2021 - January 2021)
Account Manager @ (August 2020 - January 2021)
Customer Success Manager @ (June 2018 - January 2021)
Account Manager @ Liberty SBF (January 2020 - January 2021)
Customer Success Manager @ Recycle My Machine (January 2018 - January 2021)
Customer Success Renewal Specialist: @ (December 2019 - August 2020)
Customer Success Specialist @ (January 2019 - January 2020)

Alex S. Education

Pasadena City College
Business Administration and Management (General)
2013
Francisco Bravo Medical 2011

Alex S. Skills

Account Management
Analytical Skills
Analyze Information
BigSQL
Business Process Improvement
CCXP
Change Management
Chatbots
Client Relations
Collaborative Problem Solving
Communication
Computer Literacy
Continuous Improvement
Conversion Marketing
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Advocacy
Customer Engagement
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Lifecycle Management
Customer Onboarding
Customer Relationship Management (CRM)
Customer Requirements
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Success
Data Retention
Data-driven Decision Making
Electronic Medical Record (EMR)
Engagement Marketing
Fostering
Google BigQuery
Greeting Customers
Journey Mapping
Key Performance Indicators
Knowledge Management
Leadership
Loan Origination
Long-Term Business Relationships
Mac & PC platforms
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft SQL Server
Microsoft Word
Net Promoter Score
Office 365
Operational Efficiency
Oracle Agile
Patient Progress Monitoring
Performance Metrics
Proactive Leadership
Problem Solving
Process Optimization (Manufacturing)
Project Management
Quality Measures
Recruiting
Regulatory Compliance
Sales & Marketing Alignment
Salesforce Automation
Service Quality
Social Media
Startup Environments
Strategic Insights
Strategic Sourcing
Strategy
Streamlining Operational Processes
Streamlining Process
Surveys
Team Building
Team Training
Technical Proficiency
Technology Integration
Third-Party Vendor Management
Total Rewards Strategies
Training Management
Underwriting
Upselling
User Experience (UX)
Virtual Teams
Voice of the Customer

Alex S. Summary

Alex S., based in Los Angeles, CA, US, is currently a Customer Experience Manager at Maximus. Alex S. brings experience from previous roles at Sentry, Liberty Credit and RECYCLE MY MACHINE LLC. Alex S. holds a Business Administration and Management in General @ Pasadena City College. With a robust skill set that includes Account Management, Analytical Skills, Analyze Information, BigSQL, Business Process Improvement and more. Alex S. has 2 emails on RocketReach.