Alex Mead Email & Phone Number
CCO and VP and Director | Customer Contact, Service and Experience Leadership | GenAI and Agentic AI Pioneer @ Customer Service Experience, Contact Centre & Digital Leadership & Transformation
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Alex Mead Location
- Bahrain
Alex Mead Work
- 2026 -now CCO and VP and Director | Customer Contact, Service and Experience Leadership | GenAI and Agentic AI Pioneer @
- 2025 -2026 Executive Director of Customer Contact and Service Transformation (Interim) @
- 2025 -2025 Global VP Explora Experience Centres | Contact Centre Transformation (Interim) @
- 2024 -2025 Chief Executive Customer Officer @
- 2017 -2024 Global Customer Service Experience Director @
- 2020 -2022 Executive Director of Customer Service Experience @
- 2018 -2019 Global Consumer Service Leader (Interim) @
- 2017 -2018 Group Customer Service Director (Interim) @
- 2014 -2017 Global Customer Service Experience Transformation Leader @
- 2015 -2016 Chief Customer Officer and VP Customer Experience @
- 2010 -2014 Group Director of Customer Care and Contact Centres @
- 2008 -2010 VP Customer Service @
- 2005 -2008 Chief Customer Officer and Global Operations Director @
- 2001 -2005 Customer Service, Operations and Customer Relations Director @
Alex Mead Education
- INSEAD
Executive Education (Artificial Intelligence / Digital Transformation)
- Solent University
Computer Systems & Information Engineering (Comp Sys & Info Eng)
Alex Mead Skills
- Executive Management
- CEO
- Customer Experience Transformation
- Customer Experience
- Contact Centers
- CRM
- Strategy
- Digital Strategy
- Business Strategy
- Call Center
- Call Centers
- Contact Centre
- Change Management
- Business Transformation
- Performance Management
- Business Process Improvement
- Customer Satisfaction
- Customer Retention
- Customer Relations
- Service Delivery
- Process Improvement
- Project Delivery
- Social Media
- Outsourcing
- BPO
- Offshoring
- Operations Management
- Program Management
- Workforce Management
- Vendor Management
- Account Management
- Sales Management
- Direct Sales
- Telemarketing
- Start-ups
- E-commerce
- Consultancy
- International Relations
- SaaS
- Customer Service
- Management
- Leadership
- Team Leadership
- Stakeholder Management
- Training
- Contract Negotiation
- People Management
- Strategic Partnerships
- Contact Center Design
- Outstanding Customer Service
- Social Networking
- Customer Experience Management
- Digital Transformation
- Contact Center Technology
- Multilingual
- Back Office
- Caribbean
- Cloud Computing
- Europe
- Applicant Tracking Systems
- Africa
- Solution
- Strategic Planning
- Customer Information
- Emerging Technologies
- Reporting
- Delivery
- Complaints
- Short
- Offshore
- Contractual Agreements
- Accounting
- Interest Rates
- Public Speaking
- Board Level
- Customer Contact
- Data Transformation
- Transform
- Growth Strategies
- Structure
- Home
- From Scratch
- Platforms
- Business Development
- Football
- E Commerce
- American
- Golf
- Technology Products
- Motivational Speaking
- Utilities
- Central Government
- Press
- Accountability
- Project Planning
- Finance
- Start Ups
- B2c
- SFDC
- Attrition
- Reviews
- Conferences
- Ireland
- Outline
- Customer Service Operations
- Sales
- Empathy
- Consulting
- Speech Recognition
- Barclays
- Technology Selection
- Business Services
- New Business Development
- England
- Threat
- Wireless
- FSA
- Mobile Technology
- Shared Services
- Consolidation
- Global Customer Service
- B2b
- Award Winner
- Operations
- Voice
- Marketing
- Service Operations
- Quarter
- Moving
- Field Operations
- Cricket
- Virtual
- Technology Projects
- Council
- Commerce
- Cayman
- Site Plans
- Travel
- Removing
- IVR
- Technical Support
- Cables
- Covering
- Digital Media
- Net Promoter Score
- Data Driven Testing
- Channel
- Networking
- Reservations
- Booking Systems
- Recruiting
- Asia
- Telephony
- Cala
- Country
- India
- Loyalty Programs
- Usa
- Google Groups
- Budgets
- Fulfilment
- Driving
- Data Conversion
- Responsibility
- System
- Conversion Rate
- Evangelist
- Multi Site Operations
- EMEA
- Retail
- Key Performance Indicators
- Customer Relationship Management
- Multi Site
Alex Mead Summary
- Alex Mead, based in Bahrain, is currently a CCO and VP and Director | Customer Contact, Service and Experience Leadership | GenAI and Agentic AI Pioneer at EPIC CSX. Alex Mead brings experience from previous roles at Emirates NBD, Explora Journeys, Total CX and Alvarez & Marsal. Alex Mead holds a Executive Education in Artificial Intelligence / Digital Transformation @ INSEAD. With a robust skill set that includes Executive Management, CEO, Customer Experience Transformation, Customer Experience, Contact Centers and more. Alex Mead has 1 emails and 2 mobile phone numbers on RocketReach.
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