Alex Hernandez Email & Phone Number
Director of Expert Services for the Americas @ ServiceNow
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Alex Hernandez Location
- Texas, United States
Alex Hernandez Work
- Director of Expert Services for the Americas @ (May 2024 - Present)
- Head of Service Management Transformation, ITIL Master, CISSP @ (September 2016 - May 2024)
- Director of CIO Advisory Services @ (July 2014 - August 2016)
- Senior Manager @ (April 2011 - July 2014)
- Adjunct Professor @ (August 2009 - August 2013)
- Practice Manager @ (February 2005 - April 2011)
- Past DFW LIG President @ (January 2009 - January 2011)
- Global Critical Situation Manager Lead @ (February 2003 - February 2005)
- Senior Consultant @ (January 1999 - January 2003)
- Technical Account Manager - Latin America @ (January 1997 - February 1999)
- SQL Engineer @ (January 1995 - February 1997)
- Premier Applications Engineer @ (April 1993 - January 1995)
Alex Hernandez Education
- The University of Dallas
MBA (IT Management)
1997-2001 - St. Mary's University
Bachelor's Degree (Business Administration)
Alex Hernandez Skills
- ISO 20000
- ITIL
- Governance
- IT Service Management
- Service Desk
- IT Management
- Service Management
- PMP
- Service Level Agreements
- IT Strategy
- Business Alignment
- IT Outsourcing
- Information Security
- Security
- Management
- Management Consulting
- Enterprise Software
- Service Delivery
- COBIT
- Leadership
- Business Process
- Business Continuity
- Project Portfolio Management
- Incident Management
- Disaster Recovery
- Consulting
- Six Sigma
- Strategy
- Service-Now
- Information Technology
- Knowledge Management
- Sla
- Service Improvement
- Business Process Improvement
- IT Operations
- IT Transformation
- Project Management
- ServiceNow
- Public Speaking
- Marketing
- Program Management
- Training
- SQL
- Business Strategy
Alex Hernandez Summary
- Alex Hernandez, based in Texas, United States, is currently a Director of Expert Services for the Americas at ServiceNow. Alex Hernandez brings experience from previous roles at SAP, KPMG US, Accenture and The University of Dallas. Alex Hernandez holds a 1997 - 2001 MBA in IT Management @ The University of Dallas. With a robust skill set that includes ISO 20000, ITIL, Governance, IT Service Management, Service Desk and more. Alex Hernandez has 2 emails and 7 mobile phone numbers on RocketReach.
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