Alex Galbraith Email & Phone Number

Service Delivery Manager and Major Incident Manager and Problem Manager @ The University of Manchester

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Alex Galbraith Location

Manchester, GB

Alex Galbraith Work

Service Delivery Manager and Major Incident Manager and Problem Manager @ (April 2021 - Present)
Information Technology Services Manager @ (May 2020 - March 2021)
Senior Technical Services Manager @ (May 2016 - May 2020)
IT Service Delivery Manager and Service Desk Manager @ (September 2014 - February 2016)
IT User Support Manager @ (July 2004 - September 2014)
Active Director Administrator and Technical Support Analyst @ (July 2003 - June 2004)
Technical Support Analyst (Technical Lead) @ (January 2001 - July 2003)

Alex Galbraith Education

The University of Bolton
Bachelor of Science (BSc) (Computer Science)
1994-1998

Alex Galbraith Skills

Agenda
Analytical Skills
Architectural Drawings
Attention to Detail
Azure Integrations
Business Case Preparation
Business Process Improvement
Business Relationship Management
Business Requirements
Change Management
Client Relations
Cross-functional Team Leadership
Customer Relations
Customer Relationship Management (CRM)
Customer Service
Customer-Focused Service
Design Documents
Desktop Support
Digital Services
English
Grassroots Organizing
IT Escalation
IT Management
IT Operations
IT Service Management
ITIL
ITIL Certified
Incident Management
Incident Response
Infrastructure
Infrastructure Solutions
Intune
Kepner-Tregoe
Key Performance Indicators
Leadership
MS Office
Managed Services
Management
Microsoft 365
Microsoft Azure
Microsoft Office
Microsoft Word
Negotiation
Network Infrastructure
PagerDuty
Policy Development
Presentations
Problem Solving
Process Design
Process Improvement
Product Development
Product Requirements
Professional Services
Professional Services Management
Professional Skills
Project Delivery
SaaS
Service Delivery
Service Desk
Service Management
Service-Level Agreements (SLA)
Service-now.com
ServiceNow
SharePoint
SharePoint Administration
Staff Training
Stakeholder Engagement
Strategy
Team Leadership
Team Management
Teamwork
Technical Architecture
Technical Support
Technical Trainers
Technical Understanding
Technology Policy
Training
Training Delivery
Troubleshooting
Windows
Word
Workshops
Active Directory
Information Technology
Microsoft Excel
Marketing
Customer Relationship Management Crm
Service now.com
User Experience
Customer Relationship Management

Alex Galbraith Summary

Alex Galbraith, based in Manchester, GB, is currently a Service Delivery Manager and Major Incident Manager and Problem Manager at The University of Manchester. Alex Galbraith brings experience from previous roles at Greensill, The Co-operative Bank plc, Eddie Stobart and Balfour Beatty Construction. Alex Galbraith holds a 1994 - 1998 Bachelor of Science (BSc) in Computer Science @ The University of Bolton. With a robust skill set that includes Agenda, Analytical Skills, Architectural Drawings, Attention to Detail, Azure Integrations and more.