Alena Thomas Email
Senior Customer Success Manager @ NICE Actimize
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Alena Thomas Location
- Woking, GB
Alena Thomas Work
- Senior Customer Success Manager @ (March 2026 - Present)
- Advanced Customer Success Manager @ (September 2025 - Present)
- Senior Clients and Operations Manager MrWeb Ltd @ (June 2024 - August 2025)
- Senior Customer Success Manager @ (November 2022 - June 2024)
- Enterprise Customer Success Manager @ (May 2018 - October 2022)
- Project Manager @ (November 2017 - April 2018)
- Key Account Manager @ (September 2015 - November 2017)
- VIP Business Development Manager @ (June 2009 - May 2014)
- Business Development manager @ Informa Plc (February 2006 - June 2009)
- PR Team Cordinator @ (June 2004 - October 2005)
Alena Thomas Education
- London Metropolitan University
Bachelor's degree (International Business and Marketing)
2002-2006 - École Supérieure de Commerce Et de Management - ESCEM
Bachelor's Degree (Business Administration and Management, General)
2004-2005
Alena Thomas Skills
- AML
- Account Management
- Acquiring
- Alternative Payments
- Analytical Skills
- B2B
- Business Development
- Business Insights
- Business Planning
- Business Relationship Management
- Business Reviews
- Business Strategy
- CRM
- CSM
- Client Relations
- ClientSuccess
- Commercial Account Management
- Communication
- Contract Management
- Contract Negotiation
- Corporate Events
- Customer Acquisition
- Customer Base
- Customer Data
- Customer Engagement
- Customer Retention
- Customer Satisfaction
- Customer Success
- Customer Support
- Cyber
- Data Analysis
- Digital Marketing
- E-commerce
- E-commerce Optimization
- FPS
- FinTech
- Financial Institutions
- Fraud Investigations
- Fraud Prevention
- Global Account Development
- Global E-Commerce
- Growth Strategies
- Interpersonal Skills
- KYC
- Key Account Development
- Management
- Market Research
- Marketing Strategy
- Mobile Payments
- Negotiation
- New Business Development
- New Business Opportunities
- Online Advertising
- Operations Management
- Partner Relationship Management
- Payment Industry
- Payment Services
- Payment processors
- Payments
- Planning Budgeting & Forecasting
- Point of Sale (POS) Systems
- Post-Sales
- Presentation Skills
- Product Management
- Project Management
- Regulatory Compliance
- Relationship Building
- Relationship Development
- Renewals
- Sales
- Salesforce.com
- Slack
- Software as a Service (SaaS)
- Stakeholder Management
- Strategic Accounts
- Strategic Partnerships
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Management
- Teamwork
- Technical Understanding
- Trusted Business Advisor
- Value Realization
Alena Thomas Summary
- Alena Thomas, based in Woking, GB, is currently a Senior Customer Success Manager at NICE Actimize. Alena Thomas brings experience from previous roles at Feedzai, MrWeb.com, Modulr and Digital River. Alena Thomas holds a 2002 - 2006 Bachelor's degree in International Business and Marketing @ London Metropolitan University. With a robust skill set that includes AML, Account Management, Acquiring, Alternative Payments, Analytical Skills and more. Alena Thomas has 2 emails on RocketReach.
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