Alejandro Mateo Email & Phone Number
Senior Manager - Service Management @ The Hershey Company
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Alejandro Mateo Location
- Bethel, CT, US
Alejandro Mateo Work
- 2025 - now Senior Manager - Service Management @
- 2021 - 2024 Information Technology Infrastructure and Operations Manager @
- 2019 - 2020 Manager End User Services @
- 2017 - 2018 Senior Client Account Manager @
- 2010 - 2017 Desktop Support and Telecom Team Lead @
- 2009 - 2010 Sr Technical Support Analyst @
- 2008 - 2009 Desktop Support Team Lead @
- 2004 - 2008 Sr Desktop Support @
- 2002 - 2004 Sr Desktop Support @
- 2001 - 2002 Desktop Support Team Lead @
Alejandro Mateo Education
- Universidad Autónoma de Aguascalientes
Bachelor's degree (Computer and Information Sciences and Support Services)
1992 - 1998
Alejandro Mateo Skills
- Software Updates
- Performance Reviews
- Technology Implementation
- Stakeholder Management
- Oral Communication
- Computer Science
- Communication
- Emerging Technologies
- Zoom
- Okta Identity Cloud
- Knowledge Sharing
- Voice of the Customer
- Solid Professional Standards
- IT Leadership
- New Hires
- IT Documentation
- Security Incident Management
- End User Training
- Key Performance Indicators
- Root Cause
- C-Level Executive Support
- Office 365
- Operational Excellence
- Operational Strategy
- Technical Systems
- Training
- Customer Service
- Leadership
- Team Management
- IT Operations
- Vendor Relations
- Android
- Windows
- Microsoft 365
- Account Management
- Process Improvement
- Project Management
- Help Desk Support
- System Administration
- IT Management
- Technical Support
- IT Service Management
- Service Delivery
- Disaster Recovery
- Troubleshooting
- Vendor Management
- ITIL Certified
- CompTIA A+ Certification
- Active Directory
- iPhone
- iPad
- Windows Server
- Citrix
- WebEx
- Microsoft Office
- McAfee
- Xerox Printers
- Dell Computers
- Dell OpenManage
- English-Spanish
- RSA SecurID
- Mac OS X
- Budget Management
- Business Process Improvement
- ITIL
- MDM
- MobileIron
- Management
- Networking
- English Spanish
- HP Proliant
- Blackberry Enterprise Server
- Dell PowerEdge Servers
- TCP/IP
- Symantec Endpoint Protection
- Blackberry
- Wireless Networking
- Safeboot
- Sophos
- Windows 7
Alejandro Mateo Summary
- Alejandro Mateo, based in Bethel, CT, US, is currently a Senior Manager - Service Management at The Hershey Company. Alejandro Mateo brings experience from previous roles at Genpact, Inspiroz and CompuCom. Alejandro Mateo holds a 1992 - 1998 Bachelor's degree in Computer and Information Sciences and Support Services @ Universidad Autónoma de Aguascalientes. With a robust skill set that includes Software Updates, Performance Reviews, Technology Implementation, Stakeholder Management, Oral Communication and more. Alejandro Mateo has 2 emails and 1 mobile phone numbers on RocketReach.
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Nathan Champagne
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Kirk Tanner
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M. Archambault
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