Alejandro Mateo Email & Phone Number

Senior Manager - IT Service Management @ The Hershey Company

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Alejandro Mateo Location

Bethel, CT, US

Alejandro Mateo Work

Senior Manager - IT Service Management @ (July 2025 - Present)
Information Technology Infrastructure and Operations Manager @ (January 2021 - November 2024)
Manager End User Services @ (January 2019 - December 2020)
Senior Client Account Manager @ (September 2017 - December 2018)
Desktop Support and Telecom Team Lead @ (October 2010 - September 2017)
Sr Technical Support Analyst @ (October 2009 - October 2010)
Desktop Support Team Lead @ (August 2008 - October 2009)
Sr Desktop Support @ (June 2004 - August 2008)
Sr Desktop Support @ (June 2002 - June 2004)
Desktop Support Team Lead @ (June 2001 - June 2002)

Alejandro Mateo Education

Universidad Autónoma de Aguascalientes
Bachelor's degree (Computer and Information Sciences and Support Services)
1992-1998

Alejandro Mateo Skills

Software Updates
Performance Reviews
Technology Implementation
Stakeholder Management
Oral Communication
Computer Science
Communication
Emerging Technologies
Zoom
Okta Identity Cloud
Knowledge Sharing
Voice of the Customer
Solid Professional Standards
IT Leadership
New Hires
IT Documentation
Security Incident Management
End User Training
Key Performance Indicators
Root Cause
C-Level Executive Support
Office 365
Operational Excellence
Operational Strategy
Technical Systems
Training
Customer Service
Leadership
Team Management
IT Operations
Vendor Relations
Android
Windows
Microsoft 365
Account Management
Process Improvement
Project Management
Help Desk Support
System Administration
IT Management
Technical Support
IT Service Management
Service Delivery
Disaster Recovery
Troubleshooting
Vendor Management
ITIL Certified
CompTIA A+ Certification
Active Directory
iPhone
iPad
Windows Server
Citrix
WebEx
Microsoft Office
McAfee
Xerox Printers
Dell Computers
Dell OpenManage
English-Spanish
RSA SecurID
Mac OS X
Budget Management
Business Process Improvement
ITIL
MDM
MobileIron
Management
Networking
Banking
Desktop Support
Desktop Support Management
Email
Enterprise Software
Financial Services
Handle Multiple Priorities
IT Escalation
IT Service Delivery
Incident Management
Information Technology
Lean Process Improvement
Lean Six Sigma
Major Incident Management
Microsoft PowerPoint
Mobile Device Management
Problem Management
Regulatory Requirements
Resolving Issues
Service Desk
Service Improvement
Service Levels
Service-Level Agreements (SLA)
Strategic Relationships
Supervisory Skills
Support Services
System Configuration
Technology Management
Ticketing Systems
Video Conferencing
White Glove
English Spanish
HP Proliant
Blackberry Enterprise Server
Dell PowerEdge Servers
TCP/IP
Symantec Endpoint Protection
Blackberry
Wireless Networking
Safeboot
Sophos
Windows 7

Alejandro Mateo Summary

Alejandro Mateo, based in Bethel, CT, US, is currently a Senior Manager - IT Service Management at The Hershey Company. Alejandro Mateo brings experience from previous roles at Genpact, Inspiroz and CompuCom. Alejandro Mateo holds a 1992 - 1998 Bachelor's degree in Computer and Information Sciences and Support Services @ Universidad Autónoma de Aguascalientes. With a robust skill set that includes Software Updates, Performance Reviews, Technology Implementation, Stakeholder Management, Oral Communication and more. Alejandro Mateo has 2 emails and 4 mobile phone numbers on RocketReach.