Alejandro Lozano Email & Phone Number

Senior Workforce Manager @ Alma

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Alejandro Lozano Location

Rancho Mirage, CA, US

Alejandro Lozano Work

Senior Workforce Manager @ (October 2025 - Present)
Sr. Operations Workforce Management Analyst @ (March 2025 - October 2025)
Director of Resource Management (Contract) @ (April 2024 - December 2024)
Workforce Management Project Consultant (Insight Global - Contract) @ (December 2023 - March 2024)
Sr. Workforce Planning Manager @ (February 2022 - April 2023)
Senior Manager, Workforce and Planning @ (August 2020 - February 2022)
Manager of Global Workforce Management @ (October 2019 - April 2020)
Manager, Central Services @ (December 2018 - October 2019)
Workforce Manager @ (April 2017 - December 2017)
Senior Workforce Planning Manager @ (August 2015 - January 2017)
Manager of Workforce Planning @ (September 2014 - August 2015)
Restaurant Care Manager @ (March 2013 - September 2014)
Customer Care Manager @ (March 2011 - March 2013)
Business Analyst @ (June 2009 - October 2010)
Call Center Supervisor and Analyst @ (January 2006 - June 2009)
Conference Relations Manager @ (September 2002 - September 2005)

Alejandro Lozano Education

DePaul University

Alejandro Lozano Skills

Analysis
Analytical Skills
Business Analysis
Business Intelligence (BI)
Business Process Improvement
Business Process Outsourcing (BPO)
Call Center
Call Center Administration
Call Center Development
Call Centers
Call center start-up
Capacity Planning
Capacity Utilization
Care Planning
Chat
Coaching
Communication
Contact Centers
Continuous Improvement
Customer Service
Customer Service Management
Data Analysis
Data Models
Demand Analysis
Demand Forecasting
Demand Planning
Easily Adaptable
Financial Results
Forecasting
Google Docs
Google Sheets
Google Slides
Handle Multiple Projects
Headcount Management
Headcount Reporting
IEX Total View
Information Analysis
Key Performance Indicators
Labor Management
Labor and Employment Law
Leadership
Management
Managerial
Master Scheduling
Microsoft Excel
Microsoft PowerPoint
Operations Management
Operations Support
Optimization Software
People Management
Performance Management
Performance Metrics
Planning Budgeting & Forecasting
Presentation Skills
Presentations
Problem Solving
Process Improvement
Project Management
Proof of Concept
Public Speaking
Quality Assurance Processes
RTA
Real Time Monitoring
Real Time Reports
Real-time Data
Real-time Monitoring
Remote Workforce Management
Requirements Gathering
Resource Allocation
Schedules
Scheduling
Service-Level Agreements (SLA)
Shrink Management
Software Implementation
Solution Focused
Staffing Analysis
Staffing Metrics
Staffing Plans
Strategic Planning
Team Building
Team Leadership
Team Performance
Time Management
Timekeeping
Training
Trend Analysis
Trend Forecasting
User Acceptance Testing
Vendor Management
Verint Workforce Management
Visual Communication
WFO
Workforce Analytics
Workforce Development
Workforce Management
Workforce Optimization (WFO)
Workforce Performance
Workforce Planning
Workload Prioritization
Written Communication

Alejandro Lozano Summary

Alejandro Lozano, based in Rancho Mirage, CA, US, is currently a Senior Workforce Manager at Alma. Alejandro Lozano brings experience from previous roles at hims & hers, Jellyfish, Samsara and Podium. Alejandro Lozano holds a DePaul University. With a robust skill set that includes Analysis, Analytical Skills, Business Analysis, Business Intelligence (BI), Business Process Improvement and more. Alejandro Lozano has 1 emails and 5 mobile phone numbers on RocketReach.