Licenciatura (Business Administration and Management, General)
Universidad Galileo
Tecnico (Automatizacion de empresas)
2010 - 2011
Universidad Galileo
Diplomado en Redes (CISCO) (System, Networking, and LAN/WAN Management/Manager)
2009 - 2009
Universidad de San Carlos de Guatemala
(Ingeniería en Ciencias y Sistemas)
2006 - 2009
Alejandro De La Cruz's Skills
Workforce Management
Call Centers
BPO
Customer Experience
Contact Centers
Outsourcing
Service Delivery
Sla
Performance Management
Process Improvement
Alejandro De La Cruz's Summary
Alejandro de la Cruz, based in Guatemala, is currently a Lean Six Sigma Black Belt at Genpact, bringing experience from previous roles at Conduent Guatemala, TELUS International and Transactel. Alejandro de la Cruz holds a Licenciatura in Business Administration and Management, General @ Universidad Galileo. With a robust skill set that includes Workforce Management, Call Centers, BPO, Customer Experience, Contact Centers and more, Alejandro de la Cruz contributes valuable insights to the industry. Alejandro de la Cruz has 1 email on RocketReach.