Alejandro D. Email
Service Delivery @ Broadvoice
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Alejandro D. Location
- Bogotá, CO
Alejandro D. Work
- Service Delivery @ (November 2024 - Present)
- Customer Success and Onboarding Specialist @ (October 2025 - Present)
- Program Manager @ (July 2024 - November 2024)
- Customer Success and Training Lead @ (October 2023 - July 2024)
- Lead Dispatch Coordinator @ (November 2022 - October 2023)
- Training Onboarding Coordinator @ (May 2022 - November 2022)
- Training and Quality Manager I @ (May 2021 - May 2022)
- Training Team Lead @ (February 2021 - May 2021)
- Biligual Trainer @ (September 2020 - February 2021)
- Team Lead Supervisor @ (July 2020 - September 2020)
- Bilingual Customer Service Representative @ (December 2018 - July 2020)
Alejandro D. Education
- Fundación Universitaria del Area Andina
Bachelor of Business Administration - BBA
2022-2027 - ImproveIT Academy
Scrum Master
2023-2023 - QSL Soluciones
Diploma of Education
2020-2021 - Foundation Santa Maria la Real
Diploma of Education
2019-2020 - American Heart Association
Heartsaver (CPR and AED Certified)
2018-2018 - Cruz Roja Internacional
Primeros Auxilios y Socorrismo
2018-2018 - EDUTIN Academy
Seguridad En Internet
2017-2017 - QSL s.r.o.
Diploma - Quality Systems Management and Process Auditing
- Fundación Universitaria del Area Andina
Master of Project Management
Alejandro D. Skills
- Account Management
- Agile Methodologies
- Analytical Skills
- Análisis de datos
- Apache Druid
- Atención a los detalles
- Atención al cliente
- Auditing
- Business
- Business Development
- Business Process Outsourcing (BPO)
- Business Strategy
- CX
- Cardiopulmonary Resuscitation (CPR)
- Change Management
- Client Development
- Client Onboarding
- Client Relations
- Client Services
- Communication
- Consumer Services
- Contract Management
- Cross-Functional Team Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Data Analysis
- Decision-Making
- Delivery Operations
- Dispatching
- Diversity & Inclusion
- Documentation
- Employee Engagement
- Employee Relations
- Employee Training
- English
- ISO 9001
- IT Service Management
- ITIL
- ITIL Certified
- Integración de equipos
- Internal Audits
- KPI Reporting
- Leadership
- Learning Management
- Logistics Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Products
- Microsoft Word
- Normas ISO
- Operational Excellence
- Operational Planning
- Operations Management
- Organization Skills
- Planning
- Problem Solving
- Project Implementation
- Project Management
- Quality Assurance
- Quality Management
- Quality System
- Remote Operations
- Requirements Management
- Research
- Risk Management Plans
- Scrum
- Security Protocols
- Service Delivery Management
- SharePoint
- Spanish
- Strategic Planning
- Support Management
- Teaching
- Team Leadership
- Teamwork
- Technical Support
- Training
- Translation
- Workplace Safety
Alejandro D. Summary
- Alejandro D., based in Bogotá, CO, is currently a Service Delivery at Broadvoice. Alejandro D. brings experience from previous roles at SuiteOp, Emapta Global and Lean Solutions Group. Alejandro D. holds a 2022 - 2027 Bachelor of Business Administration - BBA @ Fundación Universitaria del Area Andina. With a robust skill set that includes Account Management, Agile Methodologies, Analytical Skills, Análisis de datos, Apache Druid and more. Alejandro D. has 1 emails on RocketReach.
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