Alejandra Castillo Email & Phone Number
Head of Customer Support @ Freightro
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Alejandra Castillo Location
- Antioquia, Colombia
Alejandra Castillo Work
- Head of Customer Support @ (August 2026 - Present)
- Customer Support Manager @ Panda Drum (April 2026 - May 2026)
- Customer Experience Manager @ (October 2025 - March 2026)
- Customer Experience Lead @ (June 2025 - October 2025)
- Customer Experience Specialist @ (December 2024 - June 2025)
- Customer Support Manager @ (September 2023 - September 2024)
- Customer Support Team Lead @ (January 2022 - September 2023)
- Customer Support Specialist @ (October 2020 - January 2022)
- Directora Creativa y Comercial @ Lulamour Joyas (October 2015 - December 2023)
- Bilingual Customer Service Representative @ (June 2020 - October 2020)
- Bilingual Customer Service Representative @ (April 2020 - October 2020)
- Bilingual Customer Service Representative @ (April 2020 - June 2020)
Alejandra Castillo Education
- Universidad EAFIT
International Business
2007
Alejandra Castillo Skills
- 3PL
- Administración logística
- Agentes de atención al cliente
- Analytical Skills
- Atención al cliente
- Business Analysis
- Business Strategy
- Coaching
- Comercio electrónico
- Communication
- Comunicación
- Customer Experience
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Desarrollo de oportunidades de negocio
- Employee Training
- English
- Estrategia empresarial
- Experiencia del cliente
- Gestión de atención al cliente
- Gestión de proyectos
- Gestión de relaciones con clientes (CRM)
- Inglés
- Inglés comercial
- Liderazgo de equipos
- Management
- Microsoft Excel
- Negociaciones estratégicas
- Negociación
- Negotiation
- Onboardings
- Operations
- Para empresas (B2B)
- Pensamiento crítico
- Performance Metrics
- Problem Solving
- Product Adoption
- Project Management
- Quality Assurance
- Resolución de problemas
- Seguimiento de clientes
- Servicio de atención al cliente
- Soft Skills
- Soft Skills Training
- Support Management
- Support Services Management
- Team Leadership
- Technical Support
- Testing
- Training
- UAT Coordination
- User Acceptance Testing
Alejandra Castillo Summary
- Alejandra Castillo, based in Antioquia, Colombia, is currently a Head of Customer Support at Freightro. Alejandra Castillo brings experience from previous roles at Panda Drum and Curv Group. Alejandra Castillo holds a International Business @ Universidad EAFIT. With a robust skill set that includes 3PL, Administración logística, Agentes de atención al cliente, Analytical Skills, Atención al cliente and more. Alejandra Castillo has 1 emails on RocketReach.
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