2021 -2024 Contact Centre Team Manager (National) - Admin and Retentions @
2019 -2021 Contact Centre Team Manager (National) - Inbound @
2018 -2018 Creditors Clerk @
2013 -2016 Operations Coordinator, Customer Operations Support, Global Products and Solutions @
2011 -2013 Customer Service Executive @
2009 -2011 Account Administrator @
2006 -2009 Sales Consultant @
2003 -2006 Bank Clerk and Teller and Enquiries Team Leader @
Alec Lawrence Education
Bosmansdam high school 1997-2001
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Business Administration - BBA (Business Administration, Management and Operations)
Alec Lawrence Skills
Customer Service
Management
Banking
Business Analysis
Training
Software Documentation
Retail Banking
Call Centers
Financial Services
Risk Management
Project Management
Microsoft Word
Customer Support
Credit
Sales
Business Process Improvement
Change Management
Microsoft Excel
E-commerce
Performance Management
Project Planning
Team Leadership
Team Management
PowerPoint
Payment Card Processing
Service Delivery
Coaching
Visio
Mobile Commerce
Payment Systems
E-payments
Transaction Processing
PCI DSS
XML
TWiki
User Acceptance Testing
E Commerce
Customer Retention
Customer Satisfaction
E Payments
Music Theory
Music Education
Piano
Musical Instruments
Organ
Custom
Financial Reporting
Pearl
Data Reporting
Alec Lawrence Summary
Alec Lawrence, based in Cape Town, WC, ZA, is currently a Central Operations Manager at 2U. Alec Lawrence brings experience from previous roles at Achievement Awards Group, GOD TV and Mastercard Payment Gateway Services. Alec Lawrence holds a 1997 - 2001 Bosmansdam high school. With a robust skill set that includes Customer Service, Management, Banking, Business Analysis, Training and more. Alec Lawrence has 2 emails and 1 mobile phone numbers on RocketReach.
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