Aldi Aulia Email
Customer Care Department Head @ PT Mega Akses Persada (FiberStar)
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Aldi Aulia Location
- Indonesia
Aldi Aulia Work
- Customer Care Department Head @ (April 2021 - Present)
- Unit Head of Customer Care Support @ (January 2019 - March 2021)
- Unit Head of Customer Care Operation @ (May 2017 - January 2019)
- Customer Support Supervisor @ (August 2016 - May 2017)
- Supervisor Operasional Contact Center @ (January 2014 - August 2016)
- Business Development Supervisor at Contact Center @ (November 2011 - January 2014)
- Project Manager and Consultant @ (November 2010 - November 2011)
- Team Leader at Contact Center @ (June 2006 - November 2010)
Aldi Aulia Education
- Universitas Padjadjaran
Gelar Sarjana (Studi Komunikasi/Media Masal)
2001-2008 - Universitas Padjadjaran
Gelar Sarjana
Aldi Aulia Skills
- Business Development
- Business Process
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Requirement
- Business Strategy
- Call Center Development
- Call center start-up
- Coaching
- Coaching and Counseling
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service Management
- Customer Service Operations
- Customer Support
- Leadership
- Manajemen Proyek
- Performance Improvement
- Soft Skills
- Strategy
- Team Leadership
- Team Management
- Trainee of trainer (TOT)
- Training
- Training & Development
- Training Soft Skills, Communication Skills, Sales Effectiveness Skills
- User Acceptance Test (UAT) Plan Project
- Workforce Management
Aldi Aulia Summary
- Aldi Aulia, based in Indonesia, is currently a Customer Care Department Head at PT Mega Akses Persada (FiberStar). Aldi Aulia brings experience from previous roles at PT Mega Akses Persada (FiberStar), Berca Hardaya Perkasa and PT. United Tractors Tbk.. Aldi Aulia holds a 2001 - 2008 Gelar Sarjana in Studi Komunikasi/Media Masal @ Universitas Padjadjaran. With a robust skill set that includes Business Development, Business Process, Business Process Outsourcing (BPO), Business Relationship Management, Business Requirement and more. Aldi Aulia has 1 emails on RocketReach.
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