Alberto Estrada Email
Support Engineering Manager @ Microsoft
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Alberto Estrada Location
- Costa Rica
Alberto Estrada Work
- 2018 -now Support Engineering Manager @
- 2017 -2018 Manager Contact Center @
- 2016 -2016 ITO Manager Service Delivery @
- 2011 -2014 Technical Operation Manager @ Convergys
- 2011 -2011 Technical Support Manager @ Convergys
- 2008 -2010 Senior SystemSecurity Administrator @
- 2007 -2008 Network Admin and Project Manager @ SEA Servicios Grupo El Angel
- 2004 -2007 Technical Support Engineer @ Sykes
Alberto Estrada Education
- PXS
Six Sigma Black Belt (Business Administration, Management and Operations)
2013-2014 - Self-Study
JNCIA (Juniper Certified Associate)
2013-2013 - Self-Study
JNCIS-SEC (Juniper Certified Specialist)
2013-2013 - Universidad Latina de Costa Rica
Bachelor of Engineering (BEng) (Telecommunications Engineering)
2004-2011 - Santa Cecilia High School
Bachelor (High School/Secondary Diplomas and Certificates)
1989-2000
Alberto Estrada Skills
- Technical Support
- Operations Management
- Six Sigma
- IT Management
- IT Operations
- Workforce Management
- IT Security Operations
- Project Management
- Technical Leadership
- Computer Security
- Telecommunications Management
- Coaching Staff
- Lean Operations
- Strategic Leadership
- Computer Hardware
- Result Oriented
- Servers
- Coaching
- Customer Service
- Training
- ITIL
- Management
- Team Leadership
- Process Improvement
- Business Process Improvement
- Microsoft Excel
- Leadership
Alberto Estrada Summary
- Alberto Estrada, based in Costa Rica, is currently a Support Engineering Manager at Microsoft. Alberto Estrada brings experience from previous roles at Teleperformance, Hewlett Packard Enterprise and Convergys. Alberto Estrada holds a 2013 - 2014 Six Sigma Black Belt in Business Administration, Management and Operations @ PXS. With a robust skill set that includes Technical Support, Operations Management, Six Sigma, IT Management, IT Operations and more. Alberto Estrada has 1 emails on RocketReach.
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