Area Manager Network Services @ (November 2016 - March 2022)
Area Manager Network Customer Service Center @ (April 2014 - November 2016)
Manager Network Force Load Analyst @ (July 2010 - March 2014)
Customer Service Technician @ (June 2007 - July 2010)
CSO IV @ (May 2001 - June 2007)
Albert Malbrough Education
Prairie View A&M University Hobart Taylor College of Business
Bachelor of Business Administration (BBA) (Business/Managerial Economics)
1996-2000
Albert Malbrough Skills
Performance Metrics
Performance Management
Communication
Problem Solving
Telecommunications
Wireless
VoIP
IP
DSL
Wireless Networking
Computer Network Operations
MPLS
T1
Ethernet
Broadband
Frame Relay
LAN-WAN
Telephony
WAN
Customer Service
Microsoft Office
Team Building
Team Leadership
Customer Satisfaction
Customer Experience
Training
Leadership
Networking
Management
Call Centers
Managed Services
Troubleshooting
Program Management
Mentoring
Team Motivation
Team Management
Team Effectiveness
Presentation Development
Visual Communication
Collaborative Leadership
MS Excel Pivot Tables
Voice over IP (VoIP)
Contact Centers
Internet Protocol (IP)
Wireless Technologies
Project Management
Design Thinking
Requirements Analysis
Agile Methodologies
Technical Project Management
Albert Malbrough Summary
Albert Malbrough, based in Houston, TX, US, is currently a Associate Director-Technology at AT&T. Albert Malbrough brings experience from previous roles at AT&T. Albert Malbrough holds a 1996 - 2000 Bachelor of Business Administration (BBA) in Business/Managerial Economics @ Prairie View A&M University Hobart Taylor College of Business. With a robust skill set that includes Performance Metrics, Performance Management, Communication, Problem Solving, Telecommunications and more. Albert Malbrough has 3 emails and 2 mobile phone numbers on RocketReach.
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