Alastair McKenzie Email & Phone Number
Head of Customer Success @ Bromcom
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Alastair McKenzie Location
- United Kingdom
Alastair McKenzie Work
- Head of Customer Success @ (October 2022 - Present)
- Head Of Support @ (June 2022 - October 2022)
- Head Of Service Management @ (November 2021 - June 2022)
- Head Of Services (Local Government) @ (April 2019 - November 2021)
- Head of Service Management @ (April 2019 - November 2021)
- Head Of Operations @ One Education (Capita) (December 2014 - April 2019)
- Technical and Hosting Services Manager @ One Education (Capita) (September 2012 - November 2014)
- Head of Operations @ Capita One Education (September 2014 - March 2019)
- Technical Services Manager @ Capita One Education (September 2012 - August 2014)
- Technical Services Lead Analyst @ ESS (Capita) (July 2009 - October 2012)
- Junior Technical Consultant @ ESS (Capita) (May 2006 - July 2009)
- CCC Advisor and Systems Tester @ (February 2004 - April 2006)
Alastair McKenzie Education
- Sharnbrook Upper School
Activities and societies: Young Enterprise Scheme (Computer Club)
Alastair McKenzie Skills
- Agile Methodologies
- Analytical Skills
- Business Continuity Planning
- Business Process
- Business Resilience
- Business-to-Business (B2B)
- CRM
- CRM Dynamics
- CSAT
- Change Management
- Clinical Software
- Continuous Improvement
- Cross-Functional Leadership
- Customer Engagement
- Customer Experience
- Customer Retention
- Customer Support
- Data Governance
- Disaster Recovery
- Enterprise Architecture
- Executive Reporting
- GDPR
- ISO 27001
- ISO27001
- ISO9001
- IT Governance
- IT Management
- IT Service Management
- IT Strategy
- ITIL
- Incident Management
- JIRA
- Knowledge Management
- Leadership
- Local Government
- Management
- Management Information Systems (MIS)
- Microsoft Dynamics 365
- Microsoft Dynamics CRM
- Microsoft Outlook
- Microsoft Teams
- NVQs
- Net Promoter Score
- Office 365
- Online Support
- Operating Agreements
- Operational Efficiency
- Operational Enhancements
- Operational Strategy
- Operations Directors
- Operations Management
- Operations Research
- Organizational Leadership
- P&L Reporting
- Planning Budgeting & Forecasting
- Problem Management
- Process Improvement
- Requirements Analysis
- Revenue Protection
- Risk Compliance
- Risk Frameworks
- SOA services
- SaaS Operations
- Service Delivery
- Service Delivery Management
- Service Design
- Service Desk
- Service Desk Management
- Service Improvement
- Service Transformation
- Service-Level Agreements (SLA)
- ServiceNow
- Solution Architecture
- Stakeholder Management
- Strategic Data Analysis
- Support Management
- Team Development
- Team Leadership
- Team Management
- Technical Consultation
- Technical Support
- Technology Change Management
- Tender Preparation
Alastair McKenzie Summary
- Alastair McKenzie, based in United Kingdom, is currently a Head of Customer Success at Bromcom. Alastair McKenzie brings experience from previous roles at Congenica, KidsLoop Co., Ltd. and Capita Software. Alastair McKenzie holds a Activities and societies: Young Enterprise Scheme in Computer Club @ Sharnbrook Upper School. With a robust skill set that includes Agile Methodologies, Analytical Skills, Business Continuity Planning, Business Process, Business Resilience and more. Alastair McKenzie has 2 emails on RocketReach.
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