Alan Paterson Email
IT Operations Team Lead @ Edinburgh Airport
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Alan Paterson Location
- Falkirk, GB
Alan Paterson Work
- IT Operations Team Lead @ (February 2024 - Present)
- IT Operations Engineer @ (January 2023 - February 2024)
- IT Service Team Leader @ (May 2021 - January 2023)
- IT Project Manager @ (April 2019 - May 2021)
- Senior IT Service Engineer @ (October 2017 - April 2019)
- IT Service Desk Engineer @ (March 2015 - October 2017)
- IT Helpdesk Analyst @ (August 2014 - March 2015)
- IT Apprentice @ (August 2013 - July 2014)
Alan Paterson Education
- Edinburgh Napier University
IT Management for Business (Information Technology)
2017-2021 - QA Academy 2013-2014
- Saint Mungos High School 2007-2013
Alan Paterson Skills
- Troubleshooting
- Active Directory
- Windows Server
- Technical Support
- Service Delivery
- Networking
- Windows 7
- Servers
- VMware
- Windows XP
- Call Centers
- Customer Experience
- Help Desk Support
- Laptops
- Remote Troubleshooting
- Communication
- Contact Centers
- IT Service Management
- ITIL
- PRINCE2
- Project Management
- Microsoft Office
- Stakeholder Engagement
- Risk Management
- Requirements Gathering
- Customer Service
Alan Paterson Summary
- Alan Paterson, based in Falkirk, GB, is currently a IT Operations Team Lead at Edinburgh Airport. Alan Paterson brings experience from previous roles at Edinburgh Airport. Alan Paterson holds a 2017 - 2021 IT Management for Business in Information Technology @ Edinburgh Napier University. With a robust skill set that includes Troubleshooting, Active Directory, Windows Server, Technical Support, Service Delivery and more. Alan Paterson has 2 emails on RocketReach.
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